Area Manager

IWG

We've made it our mission to help millions of people have a great day at work - every day. We do it for our customers by providing them with access to our world-leading commercial real estate platform. We do it for our people by giving them the opportunities to develop their career where and how they want.

Join IWG. Grow with us, as we open new locations and enter new markets every week. Build your professional network. Develop your career on the international stage. And help shape the workspace of the future.

Area Manager

This role is a key member of the North America Leadership Team and reports directly to an Area Vice President. The Area Manager (AM) is accountable for driving profitability by effectively business performance across a defined geographic area with multiple business centers representing our brands.

The Area Manager's primary focus is leading a team of City Managers who oversee operational teams responsible for the day-to-day performance of each center, including client experience, team execution, and adherence to brand and operational standards. This role ensures consistent delivery across all locations, with a strong focus on maintaining high-quality, show-ready environments that reflect company expectations.

Through effective leadership and accountability, the Area Manager drives operational discipline around center standards, ensuring spaces are consistently clean, functional, and fully prepared to support both client retention and new sales activity. In partnership with City Managers, they work to deliver on revenue, occupancy, and profitability targets by optimizing service delivery, enhancing the client experience, and maximizing service revenue opportunities.

Success in this role is rooted in the ability to balance operational excellence with commercial impact, ensuring every center operates at a high standard while contributing to sustained revenue growth.

IWG has an ambition to get to 30,000 locations over the medium-term by executing multiple strategies and leveraging multiple channels including (but not limited to):

• Company-owned locations

• Managed partnerships (with building owners)

• Franchise partnerships (with building owners and franchise operators)

• M&A

Key Responsibilities:

1. Managing Operations and Customer Service Teams

• Ensure all centers are consistently "show-ready," operating efficiently, and delivering exceptional customer service while maintaining strong occupancy and profitability.

• Oversee new client onboarding processes.

• Drive service revenue growth and high-quality delivery.

• Focus on client retention and satisfaction.

• Ensuring timely billing, adherence to the collections process, resulting in minimal bad debt

2. Driving Business Unit Performance

• Develop and implement the area sales plan in alignment with company goals and objectives.

• Analyze local market dynamics to maintain competitive pricing strategies.

• Execute a comprehensive strategy to achieve business targets.

• Enhance customer satisfaction (NPS).

• Drive occupancy, revenue, and profit growth.

3. Brand and Market Engagement

• Act as a strong brand ambassador, actively networking within the local business community to gather market insights and generate sales leads.

• Stay informed on competitor activity and industry trends to capitalize on commercial opportunities.

4. Coaching and Team Development

• Foster team growth by mentoring and coaching staff, providing constructive feedback, and unlocking their full potential to improve skills and productivity.

• Ensuring the centres are staffed effectively within alignment of the staffing model, that the teams are operating in accordance with company standards and that our talent is developed for career growth.

Required Skills, Experience & Qualifications:

• Proven experience managing multiple locations and teams effectively.

• Demonstrated success in consistently improving performance month over month.

• Skilled at cultivating a strong team culture that fosters collaboration and positivity.

• Track record of developing, managing, and tracking opportunities to achieve business goals.

• Flexible and resourceful with a "can-do" mindset and a disciplined approach to business development.

• Self-motivated, ambitious, and eager to contribute to a team with high-growth objectives.

• Extensive experience overseeing multi-unit operations within a defined geographic area.

• Proficient in monitoring and evaluating performance through accurate and timely reporting.

• Strong professional communication and networking skills, capable of building high-level business relationships.

• Customer-focused mindset with the ability to adapt and remain calm in high-pressure or rapidly changing situations.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Preferred qualifications include experience in commercial real estate, managing multi-unit operations, and P&L management.

Base Pay: $115,000.00/Annually with excellent benefits!

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.