Lead Donor Recruiter

Are you looking for an opportunity that makes a difference? Do you want to have an impact in your community? If you answered "yes", look no further. ImpactLife is looking for dedicated, motivated individuals who are interested in being an integral part of our Donor Recruitment team.

The Lead, Donor Recruitment will assign, filter, and develop blood donor call lists for staff. The Lead will manage call priorities, as well as assign scripts for a consistent donor message. The Lead will assist in the review, update, and development of department SOP's, and train and develop new and existing department staff members as needed. This position will motivate, coach, and develop staff and lead the department in the absence of the supervisor or manager.

Fulltime position working Monday-Friday 8:00 am to 4:30 pm

Lead, Donor Recruitment Responsibilities can include:

• Maintain minimum levels of productivity as defined in performance metrics that are set by management. Performance metrics may be evaluated daily, monthly, quarterly and annually.
• Use problem solving skills to develop productive recruitment strategies. Create and assign call campaigns, filter message based on daily blood product inventory needs and budgeted collection goals. Resolve any donor data issues to ensure best use of the database.
• Update donor records and evaluate donor concerns, provide follow up with staff or donors as needed. Ensure eligibility is properly updated in ImpactLife software.
• Attend and assist with monthly department meetings and/or participate in cross functional department project teams representing the Donor Relations/Donor Recruitment teams.
• Responsible for calling blood donors to schedule appointment and maintaining records.
• Train new and existing employees.
• Oversee staff and the completion of daily workflow.

Qualifications:

• High school competencies or equivalent preferred.
• Minimum of 2 years' experience in the blood center industry is preferred.
• Experience in a customer service or call center environment is preferred.
• Extensive use of different computer systems, including customer or patient databases, is highly preferred.

What we offer

• Competitive wages
• Paid training
• Advancement opportunities
• An excellent benefit package
• Generous paid time off program

Pre-employment drug screen, background check and MVR report are required.

This is not an ordinary heath care job. Our work is unique, personal, fulfilling, rewarding and makes a difference right here in our communities. We offer an opportunity to be a part of a dedicated team that makes us a recognized leader in the blood center industry.

ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers in a four-state region. In 2024, we celebrated 50 Years of Saving Lives. Over the years, we've grown and merged across the Midwest from small, independent, community nonprofits to evolve into ImpactLife. We are still an independent, community nonprofit, only we are not so small. Today, our team is 800+ strong across four states. We are headquartered in Davenport, Iowa and have distribution hubs and donor centers in Iowa, Illinois, Missouri, and Wisconsin. Every year we team up with thousands of blood donors and hundreds of community partners to help save lives through blood drives.

Equal Opportunity Employer