Patient Service Representative - Pediatrics

Patient Service Representative - Pediatrics

Mercy Clinic Pediatrics - Old Tesson Road
12348 Old Tesson Road, Suite 160
St. Louis, MO 63128

Full-Time | 36 Hours per Week

Mercy Clinic Pediatrics is seeking a compassionate, organized, and customer-focused Patient Service Representative (PSR) to join our team at the Old Tesson Road location. The PSR serves as the first point of contact for patients and families, helping create a welcoming and positive experience while supporting front-office operations, appointment scheduling, registration, and patient financial services.

The ideal candidate is passionate about delivering exceptional service, enjoys working with children and families, and thrives in a fast-paced healthcare environment.

• Greet patients and families in a prompt, friendly, and professional manner.
• Verify patient identity and demographic information.
• Complete patient registration and appointment check-in/check-out processes.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Create and maintain accurate electronic health records in Epic.
• Process mail, scan documentation, manage RightFax communications, and perform general clerical duties.
• Maintain patient confidentiality and comply with HIPAA and Mercy policies.

• Review and communicate patient balances and financial responsibility at check-in and check-out.
• Request and collect applicable payments at the time of service.
• Explain payment options and financial assistance resources.
• Refer patients to Financial Assistance or Medicaid Eligibility teams as appropriate.
• Document financial discussions, payment arrangements, and referrals accurately within designated systems.
• Balance and close assigned cash drawer in accordance with departmental policy.

• Maintain a safe, clean, and welcoming reception and waiting area.
• Demonstrate working knowledge of office equipment, including computers, scanners, fax machines, copiers, and payment processing devices.
• Participate in department meetings and training opportunities.
• Support workflow improvements and updates within Epic and clinic operations.
• Follow infection prevention, safety, and incident reporting procedures.

• High School Diploma or equivalent.

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Basic computer proficiency, including data entry and word processing.
• Strong attention to detail and organizational abilities.
• Ability to maintain confidentiality and professionalism.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Ability to discuss financial responsibilities and payment options with confidence, empathy, and accountability.
• Ability to complete Clinic Core Front Desk Training after hire.

• One year of medical office, healthcare, or patient registration experience.
• Experience with Epic or other electronic medical record systems.
• Previous experience working with pediatric patients and families preferred.

• Ability to occasionally lift, push, and/or pull up to 50 pounds.
• Ability to stand and walk throughout the workday.
• Ability to bend, kneel, squat, twist, reach, and perform repetitive clerical tasks.

At Mercy, we believe in careers that match the unique gifts of unique individuals. Our mission is clear: to bring to life the healing ministry of Jesus through compassionate care and exceptional service. Join a team dedicated to making a difference in the lives of children and families every day.

Mercy is an equal opportunity employer.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.