Mft Tower Lead

MFT Tower Lead

Must Have Technical/Functional Skills

Globalscape EFT, DMZ Gateway, NDM Connect Direct, AWS S3, Kafka, Autosys, XL Deploy, secure file transfer onboarding, L3 escalation, RCA, testing and deployment validation

Roles & Responsibilities

The MFT Platform Support Engineer is responsible for supporting, monitoring, troubleshooting, onboarding, validating, and maintaining enterprise Managed File Transfer (MFT) platforms and associated integrations. The role provides L2/L3 operational support, drives incident resolution, performs deployment validations, conducts RCA activities, and ensures secure and reliable file transfer services.

* Monitor and support enterprise file transfer platforms across production and non-production environments.

* Ensure availability, reliability, and performance of managed file transfer services.

* Investigate and resolve file transfer failures, delays, duplicates, and connectivity issues.

* Support critical business file exchanges and batch processing workflows.

* Coordinate with infrastructure, application, network, and security teams during issue resolution.

* Maintain operational documentation, procedures, and knowledge articles.

* Monitor daily EFT operations and file transfer activities.

* Configure and maintain users, permissions, folders, and trading partner connections.

* Support EFT workflows, event rules, and automation processes.

* Troubleshoot transfer failures, authentication issues, and certificate-related problems.

* Support server upgrades, patching, and environmental changes.

* Validate successful file movement and workflow execution.

* Support secure external and internal file transfer connectivity.

* Troubleshoot communication and connectivity issues through DMZ Gateway.

* Validate SSL/TLS certificates and secure communication channels.

* Coordinate firewall and network connectivity troubleshooting.

* Monitor gateway performance and availability.

* Support external partner onboarding activities.

* Monitor and support Connect: Direct file transfer processes (IBM Sterling Connect:Direct)

* Monitor file transfer integrations utilizing AWS S3 buckets.

* Monitor Kafka topics and message flow associated with file processing.

* Monitor scheduled jobs and file-processing workflows.

* Troubleshoot job failures, dependencies, and delayed schedules.

* Perform job restarts and recovery activities.

* Support appl ication deployment and release activities.

* Validate deployment packages and configurations.

* Monitor deployment execution and troubleshoot failures.

* Verify successful implementation and post-deployment health checks.

* Support rollback activities when required.

* Coordinate deployment activities across multiple environments.

* Lead troubleshooting efforts across multiple technology teams.

* Ensure restoration of critical business services within SLA commitments.

* Drive permanent resolution of recurring issues.

* Investigate recurring and major production incidents.

* Analyze logs, monitoring alerts, application behavior, and infrastructure events.

* Identify root causes and contributing factors.

* Prepare detailed RCA reports.

* Recommend corrective and preventive actions.

* Track remediation activities to closure.

Salary Range- $110,000-$140,000 a year