Clerical - Receptionist (Novice)

The Clerical Assistant provides administrative and clerical support to ensure the efficient operation of the department. This role is responsible for managing front-office duties, coordinating schedules and appointments, handling correspondence, maintaining records, and providing professional customer service to both internal and external customers. The ideal candidate is organized, detail-oriented, dependable, and able to manage multiple tasks in a fast-paced environment.

Essential Duties and Responsibilities

• Answer, screen, and direct incoming phone calls in a professional and courteous manner.
• Greet and assist visitors, customers, and employees.
• Schedule and coordinate meetings, appointments, and department calendars.
• Prepare, scan, copy, fax, file, and distribute documents as needed.
• Sort and distribute incoming and outgoing mail.
• Maintain accurate records and filing systems, both electronic and paper.
• Assist with data entry and document management.
• Support daily departmental administrative activities.
• Maintain a clean, organized, and professional work environment.
• Provide excellent customer service to internal and external customers.
• Assist other departments and team members as needed.
• Follow all company policies, procedures, and safety requirements.
• Promote and maintain a culture where safety is always the top priority.

• High school diploma or GED.
• One (1) to three (3) years of administrative, clerical, or office support experience.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational and time-management skills.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Professional demeanor and strong customer service skills.

Preferred Qualifications

• Experience supporting multiple departments or managers.
• Experience in a manufacturing, industrial, or service-oriented environment.

Knowledge, Skills, and Abilities

• Strong attention to detail and accuracy.
• Ability to maintain confidentiality of sensitive information.
• Excellent interpersonal and communication skills.
• Ability to work independently and within a team environment.
• Strong problem-solving and organizational abilities.
• Dependable with a demonstrated commitment to attendance and punctuality.
• Ability to learn new processes, systems, and responsibilities quickly.

Physical Requirements

• Ability to sit for extended periods.
• Frequent use of a computer, telephone, and other office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 20 pounds occasionally.

Work Environment

Work is primarily performed in a professional office environment. The employee will regularly interact with customers, visitors, and team members while supporting daily departmental operations.