Network Engineer

Primarily responsible for assisting with the day-to-day management and maintenance of the network environment as well as the design and implementation of new networking services. Interacts with business users and vendors to identify and define requirements and expectations of new and existing network systems. Participates in design, implementation, and troubleshooting process for complex internetworks. Assists in the development and strategy of the network infrastructure through system monitoring, maintenance, and system upgrades

What You Will Do

• Timely responds to Help Desk Trouble Tickets and handles related issues.
• Completes work request activity submitted via Service Request System.
• Identifies, diagnoses, and resolves network communication issues.
• In conjunction with Unified Communications team, identifies diagnoses, and resolves VoIP communication issues in conjunction with IP Telephony team.
• Configures, installs, and replaces network infrastructure components.
• Remotely administers and maintains complex TCP/IP networks using routers and switches.
• Creates and maintains comprehensive documentation related to the network infrastructure.
• Schedules upgrades and collaborates with Cisco network architects on network optimization.
• Recommends, tests, schedules and implements upgrades (IOS upgrades, patches).
• Maintains familiarity with Microsoft DHCP, DNS, WINS, and Cisco DHCP.
• Configures and administers Cisco ACS, Cisco networking devices, Cisco Firewalls and VPN Concentrators, McAfee Intrushield, and McAfee WebSense.
• Maintains and utilizes working knowledge and experience with Cisco Quality of Service (QoS) for data and voice.
• Provides proactive monitoring of network using network management software configuration and troubleshooting (Cisco Works, Cisco NAM, What's Up, Fluke's OptiView, Solar Winds, and SNMP).
• Creates and maintains comprehensive documentation related to the network infrastructure.
• Provides capacity planning for internal and external network connections.
• Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis.
• Performs occasional night/weekend work as required due to environmental constraints

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.