Patient Admin Specialist

Aquent is proud to partner with a leading healthcare institution, a beacon of patient-centered care and pioneering medical advancements. This organization is at the forefront of delivering exceptional health services, driven by a profound mission to improve lives through compassionate treatment and innovative solutions. Joining this team means stepping into a role where your daily contributions will directly shape the patient experience, making a tangible difference in the health and well-being of countless individuals and contributing to a legacy of excellence and care.

Make a Direct Impact on Patient Care

Are you a highly organized and compassionate professional ready to be the welcoming face and efficient backbone of patient operations? This pivotal role within an outpatient clinical team offers you the chance to directly impact the patient experience from their very first interaction. Your expertise in managing schedules, coordinating essential services, and ensuring seamless administrative processes will be crucial in supporting both patients and clinical staff. You will be instrumental in the smooth delivery of world-class healthcare, making a meaningful difference in the lives of those seeking vital medical attention.

Your Contributions Will Include

• Serving as the primary point of contact for patients, expertly handling front desk duties, check-ins, and check-outs.
• Warmly greeting and welcoming patients, assisting them with initial questions regarding appointments, payments, and schedules.
• Managing multi-line phone systems with precision, screening and routing calls, and taking messages for clinical staff and physicians.
• Ensuring all necessary verifications and authorizations are complete before patient appointments.
• Liaising effectively with providers to coordinate scheduling preferences and address urgent patient needs.
• Providing essential patient support, utilizing reference documents and tools to assist with inquiries.
• Executing various administrative tasks, including maintaining information databases and processing essential forms.
• Efficiently utilizing telephone systems and electronic medical records systems to perform daily responsibilities.
• Striving to meet and exceed organizational and departmental service standards, contributing to overall excellence.
• Addressing non-clinical patient inquiries and messages, escalating to appropriate personnel when necessary.
• Managing and distributing incoming faxes and mail, and maintaining organized filing of documentation.

What You'll Bring to the Team

Must-Have Qualifications

• High School Diploma or GED.
• Demonstrated knowledge of medical terminology.
• Proficiency in computer systems and software relevant to administrative functions.
• Excellent verbal and written communication skills appropriate for a professional environment.
• Proven ability to deliver exceptional customer service, solve problems, and effectively manage multiple priorities.
• Familiarity with Windows-based office software, computers, and operating systems.
• Adept at adjusting communication styles to suit the needs and understanding of diverse individuals.
• Capacity to maintain composure and effectiveness in stressful situations.