Check Claims Specialist - Killeen, TX

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* High school diploma or equivalent
* At least 18 years of age
* Working knowledge of Microsoft office and general office equipment
* Professional written and verbal communication skills with internal & external customers
* Exhibit independent critical thinking skills
* Ability to meet deadlines and remain flexible
* Well-organized with sharp attention to detail
* Ability to resolve issues with minimal assistance
* Capacity to work with frequent interruptions
* Demonstrate emotional control under stress and deadlines
* Strong customer service skills (both internal & external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment

*Position level dependent upon experience and performance*

* Investigate and submit claim disposition recommendation for forgery, unauthorized withdrawals, and paper draft claims.
* Research and respond to Credit Bureau Claims
* Research and process Hold Harmless Claims, Without Entry Claims, ID Theft Claims, and Check Reclamations
* Initiate internal closing when needed
* Communicate with other bank employees, financial institutions, and account holders, using phone, email, and pre-scripted letters
* Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits
* Regular and predictable attendance and punctuality
* Other duties as assigned

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds

FNBT is an equal opportunity employer.