Coach, Financial Literacy, Student Financial Aid

Weekly Work Hours

Compensation Range

Salary Minimum

FLSA

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

The Financial Literacy Coach plays a critical role in helping students and their families navigate the financial aspects of higher education. By providing individualized coaching, financial aid guidance, and access to resources, this position helps remove financial barriers that can prevent students from enrolling, persisting, and completing their educational goals. The role supports Dallas College's commitment to student success by ensuring students have the knowledge, resources, and support needed throughout their entire academic journey.

This position has a direct impact on student retention, completion, and economic mobility. Through comprehensive case management, financial aid counseling, outreach initiatives, workshops, and financial literacy education, the coach empowers students to make informed financial decisions and access funding opportunities that support their success. The role also collaborates across Student Success teams, helping create a seamless support experience that positively influences student outcomes and contributes to the college's mission of serving the community.

This is an opportunity to make a meaningful difference in the lives of students every day. The Financial Literacy Coach serves as a trusted advocate, helping students overcome challenges and achieve their educational and career goals. Candidates who are passionate about education, student success, and empowering others will find purpose in this role. They will have the opportunity to build relationships, lead educational workshops, collaborate with colleagues across the college, and contribute to initiatives that create lasting impact for students and the communities Dallas College serves.

Position Summary

Utilizing a comprehensive case management approach, the Financial Literacy Coach will assist students and their families by providing resources and knowledge about financial resources available to help cover educational expenses and related costs. In addition, financial literacy coaches will provide a broad range of activities that support student success and financial literacy attainment throughout the student's entire academic life cycle at Dallas College.

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Ability to interpret, understand and apply comprehensive knowledge of innovative technology platforms related to and in support of the holistic student experience.
• Experience participating in or supporting change initiatives including knowledge and skill in process improvement, project planning, conflict resolution, team building, customer service, and data-based decision-making concepts.
• Ability to balance an analytical mind and a compassionate heart.
• Strong belief in the value of education coupled with the ability to manage structured regulatory requirements alongside the personal, human-centered experience.
• Possess a professional and collaborative demeanor. A personality that has the ability to address and resolve conflicts with integrity and compassion, and that can actively develop effective relationships at all levels.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately.
• An understanding of contemporary issues in higher education.
• Ability to identify, address, and collaborate with other team members on solutions to barriers preventing a significant portion of our population from having a job that pays a living wage.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Associate degree, bachelor's preferred.
• Official transcripts required. Two (2) years of experience in a higher education setting with demonstrated experience in financial aid.
• Ability to work extended hours beyond the regular 8:00 a.m. - 5:00 p.m. workday especially during heavy registration peak times including nights and weekends.
• Must have valid driver's license.
• Bilingual or multilingual preferred.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Collaborate with all relevant Student Success areas to assist students and their families throughout the enrollment cycle, as it relates to financial aid, literacy, and resources to promote academic success from entry through completion.
• Support and maintain individualized financial aid (student) case management loads consisting of coaching, counseling, and advising on all aspects related to college aid and applicable funding resources. This includes assessing the students financial aid eligibility and authorizing the disbursement of funds.
• Develop and conduct specialized outreach efforts, promoting financial aid, literacy and resources during relevant Dallas College events and activities, this includes supporting community events that may also occur some evening and weekends.
• Conduct comprehensive workshop and trainings for students, families, and campus/community partners to encourage awareness and readiness in the acceptance and utilization for financial aid and resources.
• Effectively utilize financial aid data files to conduct and support multi-layered communication efforts and/or campaigns.
• Assist in the tracking outcomes of said campaigns.
• Support the development of actionable communication plans to inform plans for the college's CRM platform, as well as other media platforms as the college website and various social media tools.
• Ensures compliance with security protocols to protect confidential data.
• Maintain effective communication with internal and external stakeholders.
• Ensures that appropriate and timely follow-up is made with applicants as they move through the financial aid process.
• Utilize technology to access data, maintain records, and generate reports and communicate with others.
• Interpret, articulate, and implement a variety of regulations, policies and procedures pertaining to Financial Aid programs to ensure compliance with Dallas College, state, and federal requirements.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.#LI-MB1