Patient Admin Specialist (PAS)

Aquent is thrilled to partner with a leading healthcare organization that stands at the forefront of patient care and medical innovation. This organization is deeply committed to fostering a supportive and efficient environment for both its patients and dedicated staff, making a profound impact on the lives they touch daily. As an integral part of this mission, you will have the unique opportunity to contribute directly to enhancing patient experiences and ensuring the seamless operation of vital clinical services.

Join Our Team as a Patient Administration Professional!

Are you a highly organized and compassionate individual eager to make a tangible difference in a dynamic healthcare setting? We are seeking a dedicated professional to step into a pivotal administrative role, acting as the welcoming face and efficient backbone of our outpatient clinical services. Your proactive approach and meticulous attention to detail will directly elevate patient satisfaction and bolster the overall effectiveness of our clinical team, playing a crucial role in our mission to deliver outstanding care and support essential clinical operations. This is more than an administrative position; it's an opportunity to significantly impact patient journeys and operational excellence within a vibrant clinical environment.

About the Opportunity

In this essential role, you will be instrumental in guiding new patients through their initial steps, expertly scheduling critical procedures, and providing comprehensive front office support. Your contributions will directly enhance the patient experience and the efficiency of healthcare providers, ensuring seamless interactions and operational excellence.

Key Responsibilities and Impact

• Serve as the primary point of contact for patients, managing check-in and check-out processes with exceptional efficiency and a warm, welcoming demeanor.
• Greet and assist patients with initial inquiries regarding appointments, payments, and schedules, ensuring a positive experience from their arrival to departure.
• Manage multi-line phone systems with precision, screening and routing calls appropriately, and accurately taking messages for clinical staff and physicians.
• Ensure all necessary patient verifications and authorizations are meticulously completed prior to appointments.
• Liaise effectively with healthcare providers to align on scheduling preferences and respond promptly and effectively to urgent patient needs.
• Provide essential patient support by expertly utilizing reference documents and tools to address inquiries and guide patients through their healthcare journey.
• Perform diverse administrative duties, including maintaining information and paging databases, and processing various internal forms with accuracy.
• Proficiently utilize telephone systems and electronic medical records systems to execute assigned tasks efficiently.
• Consistently meet and exceed organizational and departmental service standards, contributing to a culture of excellence.
• Respond to non-clinical patient messages and inquiries thoughtfully, escalating as appropriate to ensure timely and effective resolution.
• Manage and distribute faxes, mail, and organize clinic-specific documentation to maintain an organized and efficient office.

Required Qualifications

• High School Diploma or GED.
• Demonstrated knowledge of medical terminology.
• Proficiency with computer systems and software essential for administrative functions.
• Excellent verbal and written communication skills, tailored for a professional healthcare environment.
• Strong customer service orientation, coupled with proven problem-solving abilities and the capacity to effectively manage multiple priorities.
• Familiarity with Windows-based office software, computers, and operating systems.
• Ability to adapt communication style to effectively meet the needs and understanding level of a diverse patient population.
• Capacity to maintain composure and effectiveness even in stressful situations, ensuring continuous high-quality service.