Supervisor Retail

About the Company

We're one of North America's leading sales and marketing agencies, providing outsourced sales, merchandising, category management, and marketing services to manufacturers and producers of food products and consumer packaged goods. We serve a wide range of retail channels - including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers - connecting manufacturers with retailers so consumers get access to the best products on the market.

Position Overview

The Retail Supervisor oversees and directs Retail Sales Representatives and Merchandisers within an assigned territory, ensuring all Client and Customer standards are met. This role partners closely with Business Development Managers, Clients, Store Managers, and retail staff to drive key business objectives.

Key Responsibilities

Business Development - Build strong relationships with trade partners and Clients, drive in-store retail excellence, ensure timely placement of new items, and see retail projects through to completion.
• Client Audits - Manage and direct retail personnel, conduct store audits, and execute retail projects in support of Client goals.
• Relationship Management - Strengthen brand presence by maintaining trade and Client relationships, including on-site Client visits.
• Sales & Merchandising - Ensure products are fully stocked, correctly signed, properly faced, and set to schematic.
• New Item Placement - Drive placement of new items across all authorized store locations.
• Shelf Standards - Ensure shelf conditions align with Client schematic requirements.
• Call Coverage - Schedule merchandisers and review coverage reports to ensure consistent store visits.
• Budget Management - Manage territory budget and expenses, aiming to stay under budget with strong expense control.
• Administration & Reporting - Complete accurate, timely paperwork, including reports, recaps, itineraries, timesheets, and expense reports.

Supervisory Responsibilities

• Hire, retain, train, coach, and develop direct reports using company processes and tools
• Provide guidance and mentorship to indirect reports as needed

Travel Requirements

• Regular travel and driving required (up to 30%)

Minimum Qualifications

• Associate's degree or equivalent work experience
• 4+ years of relevant experience
• 2+ years of supervisory experience

Skills & Abilities

• Strong written and verbal communication skills
• Highly organized, detail-oriented, and comfortable in a fast-paced environment
• Able to work independently
• Basic computer proficiency (Word, Excel, internet)
• Skilled at gathering data, compiling information, and preparing reports

Work Environment

This role involves a mix of office, field, retail, and warehouse settings. Most days require significant physical activity, including lifting/pushing up to 50 lbs, extended standing, product demonstrations (including cooking), and occasional work in refrigerated or freezer environments. Proper safety practices are required at all times when handling products or cooking.

Additional Information

Job duties may include other responsibilities as assigned by a supervisor or manager. This description reflects the general nature of the role and is not an exhaustive list of all duties. The Company may modify responsibilities, reassign positions, or add duties as needed, in accordance with applicable law, and provides reasonable accommodations for known disabilities as required.

Any schedules, estimates, or guidelines referenced here are for planning purposes only. Associates must always accurately record all hours worked, including on-site time, waiting time, administrative time, and work-related travel.

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The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Retail Supervisor (RS) is responsible for achieving and maintaining all Client and Customer standards by overseeing and directing activities of Retail Sales Representatives and Merchandisers within an assigned territory. This person works closely with Business Development Managers, Clients, Store Managers, and various retail personnel to ensure retail business objectives are met.

Essential Job Duties and Responsibilities

• Business Development: will work on the achievement of in-store retail excellence goals by building goodwill with the trade and Clients, timely new item retail placement, and ensure completion of all retail projects.
• Client Audits: will work on the achievement of Client goals and objectives by effectively managing and directing retail personnel, conducting store audits, and executing all retail projects.
• Will increase brand representation and effectiveness through establishing and maintaining trade and Client relationships and by conducting Client work with appointments.
• Sales and Merchandising: will maintain Client objectives by ensuring product(s) are fully stocked, correctly signed, properly faced, and set to schematics.
• New Items: will work on the achievement of business objectives through
  placement of new items in all authorized stores.
• Shelf Standards and Conditions: will authorize items to meet Client shelf
  schematic standards.
• Call Coverage; oversee call coverage through scheduling merchandisers and
  reviewing reports.
• Budget and Expense Control: Budgeting and expense control with the goal of
  coming in under budget and having excellent control of expenses.
• Administration/Reporting: will complete accurate and timely paperwork and
  reports, recaps, itineraries, timesheets, expense reports, etc.

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements
- Travel and Driving are essential duties and function of this job
- Travel up to 30 %

Minimum Qualifications

Education Level: (Required): Associate's Degree or equivalent work experience

Field of Study/Area of Experience:
- 4 years of applicable experience
- 2+ years supervisory experience

Skills, Knowledge and Abilities

• Good written communication and verbal communication skills
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Work independently
• Basic computer skills including familiarity with Word, Excel, and Internet usage
• Ability to gather data, to compile information, and prepare reports

Environmental & Physical Requirements

Field / Administrative Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.