Assistant Service Manager

Education Requirements

• Bachelor's degree in Business, Operations Management, Construction Management, Project Management, or a related field preferred; equivalent experience will be considered.
• Proficiency with Microsoft Office and business management software required.
• Strong understanding of customer service, scheduling, and operational processes.

Experience Requirements

• Experience in customer service, service operations, project coordination, inside sales, operations management, or field service administration.
• Proven ability to coordinate project schedules, installations, service calls, and operational resources.
• Experience managing customer communications and resolving service-related issues.
• Background in construction, manufacturing, industrial services, equipment distribution, building products, or a related industry preferred.
• Experience with purchasing, inventory management, and vendor coordination is a plus.

Preferred Qualifications

• Strong customer relationship management and account support skills.
• Excellent verbal and written communication skills with the ability to interact professionally with customers, vendors, and internal teams.
• Strong organizational, multitasking, and time management abilities.
• Demonstrated problem-solving and conflict-resolution skills.
• Ability to analyze project performance, costs, profitability, and operational metrics.
• Experience supporting team development, employee training, and workforce scheduling.

Physical Capabilities

• Ability to work in a fast-paced office and operational environment.
• Frequent computer use, phone communication, and data entry throughout the workday.
• Ability to manage multiple projects, deadlines, and priorities simultaneously.
• Occasional travel to customer sites, job sites, or company locations as required.
• Ability to move throughout office, warehouse, or project environments when needed.

Job Duties

• Serve as the primary point of contact for customers regarding service requests, maintenance needs, scheduling, and project updates.
• Coordinate installation schedules, service appointments, and project timelines from inception through completion.
• Manage purchasing activities, vendor relationships, materials procurement, and equipment coordination.
• Utilize business software and reporting systems for scheduling, project tracking, purchasing, and operational oversight.
• Assign workforce resources and manage daily operational activities to ensure service excellence.
• Recruit, train, coach, and supervise team members while promoting a positive and productive work environment.
• Resolve customer concerns, scheduling conflicts, and operational challenges in a timely manner.
• Monitor project progress, budgets, profitability, and key performance indicators.
• Identify and implement process improvements that increase efficiency, service quality, and customer satisfaction.
• Collaborate with internal departments to ensure successful project execution and operational performance.

Benefits