Customer Service Specialist

The Customer Service Specialist is responsible for coordination and communication of all service requirements contracted by the customer between our DAR PRO service plants in an effort to provide first class, personalized Customer Service for our Restaurant Services customers.

Essential Duties/Responsibilities

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Provide service support to the Restaurant Services customers:
• Answer customer calls on the centralized 855-DARPRO1 line.
• Conduct all communications regarding services for the customer's stores or restaurants.
• Research and resolve all service requests.
• Provide necessary troubleshooting advice.
• Coordinate service and support needs with the DAR PRO facilities.
• Track, monitor and communicate service expectations to ensure timely services are being performed as contracted.
• Track equipment installations.
• Maintain in-house database relating to all client information:
• Keep multiple and comprehensive spreadsheets updated.
• Enter necessary client information into Host systems and Call logs.
• Participate with Inside Sales Team efforts.
• Participate in After Hours Client Support (Additional Pay).
• Handle special projects as they are assigned.
• Provide departmental assistance as directed.
• Other duties as assigned.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 2 or more years of Customer Service experience with a service-oriented company.

• 1 weekend day shift and 4 weekday shift, rotation required.

Preferred Qualifications

• Associate's or Bachelor's degree preferred.
• Excellent verbal and written communication skills required to quickly resolve issues.
• Proficient computer skills must include, but not limited to, Microsoft Access and Excel
• Self-motivated, dependable individual with excellent written and verbal communication skills.
• Problem solving ability required to deliver solutions to the customer.
• Balance and complete multiple tasks independently.
• Bilingual (English/Spanish) strongly preferred.

Working Conditions and Physical Demands

• Primarily office-based with prolonged sitting.
• Constantly requiring walking/moving about the work location, and use of a computer or other office equipment.
• Requires positioning oneself, including stooping, kneeling, crouching, or crawling, and frequently climbing or balancing.
• Must be able to communicate effectively and use senses to perform job duties.
• Occasionally requires lifting and/or moving up to 10lbs.