Manager of Banker Sales Support

The Manager of Banker Sales Support (MBSS) position is responsible for managing a team of Sales Support Specialist associates for business, commercial, or middle market bankers within a region or area. It oversees a team responsible for client service, loan documentation quality, operational issues, and other sales support functions. The MBSS also manages risk by monitoring credit portfolios and support processes for operational and regulatory compliance, and provides guidance on loan servicing, regulatory compliance, and risk mitigation strategies for associate team. It will identify workflow inefficiencies and develops solutions to uphold performance and service standards within lending support functions.

Duties & Responsibilities:

• Business Support - Manages a team that provides loan support, customer service, and sales support for bankers. Ensures that business and retail clients receive a high level of service and that quality standards are upheld. Identifies inefficiencies in support processes, and implements enhancements for staff performance.
• Risk Management - Manages an assigned area's credit risk by monitoring loan portfolio performance. Ensures compliance in loan processing and operations with all applicable regulations, policies, and standards. Monitors portfolio reporting system and leads efforts to mitigate identified risks. Decisions complex client operational issues. Develops systematic action plans for ongoing improvement of risk management capabilities.
• Loan Coaching - Trains commercial, business, and middle market banking associates on loan closing procedures and required documentation, loan servicing, government and bank regulations, and exception clearing practices. Partners with regional leadership on training initiatives and projects.
• Managerial Functions - Establishes and monitors expectations to achieve company and regional goals. Makes appropriate changes to banking policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff.

Position Specific Skills:

• Proven skills in creation, design, and interpretation of sales reports

Qualifications:

• Minimum Required Education and Experience:
  • Bachelor's Degree and 4 years' experience OR
  • High School Diploma or GED/Equivalent and 8 years' experience in Bank Lending or Underwriting, Operations or Sales

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-KL1