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Find your calling at Mercy!
The Client Services Coordinator serves as the primary point of contact for clients, vendors, occupational health clinics, and Third-Party Administrators (TPAs). This role is responsible for managing client accounts, ensuring timely and accurate drug screening reporting, supporting compliance initiatives, and maintaining strong client relationships.
Position Details:
Minimum Qualifications:
Education:
* High School Diploma or equivalent
Experience:
* 2 years in office setting Preferred Qualifications:
Education:
* Bachelor's Degree Key Responsibilities:
- Communicate regularly with clients, vendors, occupational health clinics, and Third-Party Administrators (TPAs) as the point of contact for the Substance Abuse Program.
- Establish and maintain client accounts, including obtaining and managing contracts and fee agreements.
- Manage client accounts to ensure accurate and timely reporting of drug screening results to client departments and designated employer representatives.
- Collaborate with the Service Coordination team to track and monitor drug screening results for clients with out-of-town employees.
- Serve as a liaison between clients, occupational health clinics, and laboratories to ensure accurate communication and reporting.
- Educate clients and internal staff on regulatory changes and requirements associated with federally regulated agencies, including DOT and OSHA.
- Provide support for billing activities and client service functions.
- Conduct routine account maintenance and satisfaction calls, documenting feedback and reporting findings to leadership.
- Generate and analyze client-specific reports to identify trends, potential concerns, and opportunities for improvement while supporting federal compliance requirements.
- Recommend and support process improvement initiatives to enhance operational efficiency and client experience.
- Stay informed on industry regulations, compliance standards, and best practices while developing and maintaining professional relationships with clients and vendors.
- Perform additional duties and responsibilities as assigned.
Skills & Abilities
- Basic knowledge of clinical procedures and medical terminology.
- Strong organizational, time management, and multitasking skills.
- Demonstrated ability to maintain strict confidentiality and handle sensitive information appropriately.
- Self-motivated with the ability to work independently and collaboratively within a team environment.
- Excellent customer service, relationship-building, and interpersonal skills.
- Strong verbal and written communication skills.
- Analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
- Quick learner with the ability to manage multiple priorities in a fast-paced environment.
- Commitment to accuracy, professionalism, and exceptional client service.
- Strong attention to detail and compliance with regulatory requirements.
Technology Requirements:
Required
- Proficiency with Microsoft Office applications, including:
Preferred
- Experience with Epic, Systoc, or other Electronic Medical Record (EMR) systems.
- Familiarity with client management, billing, or healthcare-related software platforms.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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Mercy
paid time off
Aug 26, 2026