Community Engagement Manager - 2 week Fashion Event

Aquent, in partnership with a leading consumer brand, is seeking dynamic social media professionals to make an immediate and highly visible impact on one of the year's most anticipated cultural moments. As a key member of a dedicated team, you will dive into the heart of real-time social conversations, shaping how this globally recognized brand connects with its audience during a major cultural event. Your expertise in community engagement will directly influence brand perception, amplify positive sentiment, and foster genuine connections, creating a memorable experience for millions of fans worldwide.

Your Impact

Here's a chance to spend two high-energy weeks at the center of the social conversation surrounding a major global event. A leading consumer brand is assembling a dedicated team of 6 professionals to provide real-time social coverage before, during and immediately following one of its biggest cultural moments of the year. You'll be in the comments, monitoring user-generated content, engaging with fans and creators, spotting conversations gaining momentum and helping the brand participate authentically as the event unfolds. This is a great short-term opportunity for social professionals who love real-time engagement, internet culture and fast-moving live events. This assignment is short, focused and highly visible. For two weeks, you'll be part of the team responsible for how a major consumer brand interacts with its audience during one of its biggest social moments of the year. You'll gain hands-on experience with real-time community management, user-generated content, creator conversations, live-event social and high-volume engagement-making this an especially strong project for someone looking to add a recognizable, culturally relevant campaign to their social portfolio.

What You'll Do

• Provide active community coverage across social media platforms.
• Engage proactively and reactively with customers, fans, creators and talent.
• Monitor owned social content as well as relevant user-generated content.
• Respond to high-volume conversations surrounding the event in real time.
• Identify trending conversations and cultural moments where the brand can authentically participate.
• Engage with relevant creator and fan content to help build excitement and community connection.
• Amplify positive sentiment, standout comments, creator moments and noteworthy user-generated content.
• Maintain a consistent brand voice while adapting communication appropriately for each social platform.
• Monitor community sentiment and quickly identify emerging trends or issues.
• Escalate sensitive, customer service-related or high-priority conversations appropriately.
• Surface viral posts, meaningful feedback, trends and notable community moments to the broader social team.
• Support basic engagement and performance reporting as needed.
• Collaborate with the Social and Community teams to ensure seamless coverage throughout the event.

What We're Looking For

• At least 1-2 years of professional social media community management, moderation or engagement experience.
• Experience engaging with audiences on behalf of a brand or agency.
• Strong understanding of major social media platforms, including how audiences communicate differently across each platform.
• Excellent written communication skills and strong attention to detail.
• Ability to quickly learn and write within an established brand voice.
• Comfortable managing fast-moving, high-volume social conversations.
• Able to quickly assess tone, sentiment and context and determine the right response.
• Strong judgment around when to engage, escalate or flag an emerging issue.
• Proactive-you naturally look for conversations and opportunities rather than waiting for them to come to you.
• Strong interest in pop culture, entertainment, and social media trends.
• Available for scheduled 4-5 hour shifts every day, including weekends, throughout the two-week assignment.

Project Details

Coverage will be divided into shifts to support social conversation throughout the day. Example coverage windows may include:

• Approximately 9 AM-2 PM ET
• Approximately 1 PM-6 PM ET
• Approximately 4 PM-9 PM ET

Later coverage may be needed surrounding the live event. Candidates across time zones are encouraged to apply.

Nice to Have

• Consumer brand experience.
• Agency community management experience.
• Experience supporting live events, launches or other high-volume social moments.
• Familiarity with social listening, community management or publishing tools.

The team uses various platforms, but prior experience with specific tools is not required.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.