Showroom Store Manager

Fireside Hearth and Home (FHH) is looking to add a Retail Showroom Store Manager that supports the Roseville and Eagan Minnesota stores.

Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.

As Retail Store Manager, you will operate the Roseville and Eagan showrooms as your business, driving sales growth, developing high-performing teams, delivering exceptional customer experiences, and ensuring operational excellence. This role offers the opportunity to directly influence business results while leading a team within North America's largest fireplace retail organization.

Responsibilities

• Lead, coach, and develop a team of Retail Sales Representatives across the Roseville and Eagan showrooms.
• Foster a high-performance culture by providing ongoing coaching, feedback, and regular one-on-one development conversations.
• Partner with Human Resources and business leadership to recruit, onboard, train, and retain top talent.
• Monitor individual and team sales performance, pipeline activity, and customer follow-up to ensure goals are achieved.
• Hold team members accountable to performance expectations while promoting employee engagement and a positive work environment.
• Ensure completion of training programs, adherence to company policies, and compliance with safety standards.
• Drive showroom sales performance by improving key metrics including traffic conversion, close rates, average sale value, and profitability.
• Lead by example through active participation in the sales process and delivery of exceptional customer experience.
• Analyze sales trends and business results to identify opportunities for growth and operational improvement.
• Resolve customer concerns in a professional and timely manner, creating positive outcomes for both customers and the business.
• Manage lead distribution and follow-up activities to maximize sales opportunities.
• Oversee day-to-day showroom operations, staffing, scheduling, and labor planning to optimize productivity and profitability.
• Ensure showrooms consistently reflect company standards for visual merchandising, product presentation, cleanliness, and brand image.
• Manage pricing exceptions, display programs, showroom updates, and promotional initiatives.

Qualifications

• Proven ability to lead, motivate, and develop a high-performing sales team.
• Results-driven with a passion for sales, customer service, and business growth
• Ability to build relationships, influence others, and drive accountability.
• Strong analytical and problem-solving skills with the ability to make sound business decisions.
• Highly organized with exceptional attention to detail and follow-through.
• Ability to adapt quickly, learn new products and systems, and thrive in a fast-paced environment.
• Availability to work Saturdays and flexibility during peak seasonal business periods.

Requirements

• 3+ years of retail sales, sales leadership, or store management experience with a track record of achieving results.
• Experience coaching and developing employees to exceed performance goals.
• Experience overseeing business operations, sales performance metrics, and customer satisfaction initiatives.
• High School Diploma or GED required; Bachelor's degree preferred.

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [emailprotected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.