Menu Technician

Job Title: Menu Technician

Location: RWJUH Rahway Hospital

Department Name: Dietary-Management

Req #: 0000262369

Status: Hourly

Shift: Day

Pay Range: $18.62- 18.62 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

At RWJBarnabas Health, our Food and Nutrition team plays an important role in supporting each patient's care and overall hospital experience. As a Menu Technician, you'll work directly with patients to help them select meals that meet their individual needs and prescribed diets. Through attentive customer service, accurate order entry, and close collaboration with patients, families, dietitians, and clinical teams, you'll help ensure meals are both satisfying and appropriate for each patient's plan of care.

In this role, you'll be:

• Assisting patients by telephone and at the bedside with selecting and ordering meals.
• Entering menu selections into the Room Service computer system and generating accurate meal tickets.
• Ensuring meal selections align with physician-prescribed diets and the Nutrition Care Manual.
• Processing dietary orders accurately and in a timely manner through the order entry system.
• Updating Room Service systems based on diet requisitions and patient admission, discharge, and transfer information.
• Utilizing electronic patient information systems to locate patients, confirm diet orders, and obtain required information.
• Preparing daily tube feeding lists for nursing units and completing daily diet counts.
• Informing dietitians of orders for nutrition consults and calorie counts.
• Applying knowledge of growth and development across the lifespan when assisting patients with menu selections.
• Providing positive, compassionate customer service and responding to patient, family, visitor, and staff concerns.
• Answering telephone calls, accurately recording and relaying messages, and transferring calls as appropriate.
• Supporting diet office operations by identifying issues, solving problems, and communicating supply needs to management.
• Participating in the orientation of new team members and serving as a preceptor for students as assigned.
• Maintaining patient confidentiality and following departmental policies, procedures, and HIPAA requirements.

• You enjoy interacting directly with patients and helping create a positive experience during their hospital stay.
• You are detail-oriented and understand the importance of accurately following prescribed diets and nutrition guidelines.
• You communicate clearly and professionally both in person and over the telephone.
• You are comfortable using computers and learning electronic patient information and Room Service systems.
• You can balance multiple tasks while maintaining accuracy in a fast-paced healthcare environment.
• You are a collaborative team member who is comfortable working with patients, families, nurses, dietitians, physicians, and other hospital staff.
• You take pride in providing compassionate customer service and advocating for patient needs.

To be considered for this position, candidates must have a high school diploma and the ability to read and write in the English language. Candidates should demonstrate strong customer service and communication skills, attention to detail, and the ability to accurately process patient meal selections in accordance with physician diet prescriptions and departmental guidelines. The ability to use computer-based systems, communicate effectively by telephone and in person, maintain patient confidentiality, and work collaboratively with patients, families, clinical staff, and Food and Nutrition team members is essential.