Project Manager

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: The Project Manager is responsible for overseeing the successful implementation, administration, and ongoing support of the BeneLink benefits administration platform. This role serves as the primary liaison between clients, insurance carriers, payroll providers, and internal teams to ensure accurate benefit enrollment, eligibility management, billing, and system configuration. The Project Manager coordinates multiple projects simultaneously while delivering exceptional customer service and ensuring deadlines are met.

Key Responsibilities:

• Manage client implementations, renewals, and ongoing benefits administration projects within the BeneLink platform.
• Serve as the primary point of contact for clients, insurance carriers, payroll providers, and internal stakeholders.
• Coordinate project timelines, deliverables, and milestones to ensure successful project completion.
• Configure and maintain client benefit plans, eligibility rules, enrollment settings, and system updates within the benefits administration platform.
• Collaborate with insurance carriers to verify benefit plans, enrollment files, eligibility information, and issue resolution.
• Work with payroll companies to coordinate payroll deductions, benefit integrations, and data accuracy.
• Monitor and manage support requests through the organization's ticket management system, ensuring timely resolution and communication.
• Review and reconcile benefit billing, invoices, carrier statements, and client reports to ensure accuracy.
• Investigate and resolve discrepancies involving eligibility, enrollments, payroll deductions, invoices, and carrier billing.
• Conduct quality assurance reviews to ensure data integrity across all systems.
• Provide training and ongoing support to clients on the BeneLink platform and related processes.
• Maintain project documentation, standard operating procedures, and client records.
• Communicate project status, risks, and recommendations to clients and management.
• Collaborate with internal implementation, customer service, technical, and accounting teams to resolve issues and improve processes.
• Identify opportunities to streamline workflows and improve the client experience.

Required Qualifications:

• Bachelor's degree in Business Administration, Project Management, Human Resources, Information Systems, or a related field, or equivalent work experience.
• 3+ years of project management, benefits administration, HR technology, or account management experience.
• Experience working with employee benefits, insurance carriers, payroll providers, or HRIS/benefits administration systems.
• Strong understanding of employee benefits including medical, dental, vision, life, disability, and voluntary benefits.
• Experience using ticket management systems to track and resolve client issues.
• Experience working with billing, invoicing, and reconciliation processes.
• Excellent organizational, time management, and multitasking skills.
• Strong analytical and problem-solving abilities.
• Exceptional written and verbal communication skills.
• Proficiency with Microsoft Office Suite, particularly Excel.

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $53,500 - $85,600. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.