Network Operations Center Analyst

The Opportunity:

The ESOC Engineer oversees the monitoring, troubleshooting, and management of network and infrastructure services in a fast-paced, 24x7 mission-critical environment. They provide technical support to escalated issues, ensuring quick resolution of any issues affecting enterprise services.

The ideal candidate is self-motivated, quick to learn, and proven in fast-paced, collaborative environments. Strong IT skills, attention to detail, effective communication, and a customer-focused attitude are essential. Responsibilities include troubleshooting and resolving service issues efficiently using networking tools, coordinating with service owners to resolve disruptions, and working with the Service Desk to identity potential wide spread issues and ensure a rapid escalation. The position requires working in a shift-based environment.

Monitor and troubleshoot incident management of the network and services in a 24x7 fast-paced environment. Monitor, troubleshoot, and ensure quick resolution of all problems with the network, infrastructure, and services offered by our organization. Troubleshoot and resolve customer and services issues in a timely and efficient manner using various networking tools. ESOC Engineers work in shifts, and this position is expected to support operations Wednesday through Saturday from 6am to 4pm Eastern. As we transition towards Agentic Infrastructure Operations and Monitoring, this position will be instrumental in identifying AI-driven opportunities and implementing leveraging AI tools to enhance issue detection and facilitate automated problem resolution. Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:

• 2+ years of experience in a technical operations environment

• Experience developing basic scripts

• Experience with technical customer support

• Knowledge of Linux and UNIX, Windows, and Networks

• Knowledge of ServiceNow or ticketing systems

• Knowledge of ITIL concepts

• Ability to apply fundamental concepts, processes, practices, and procedures on technical assignments

• Ability to support a 6am to 4pm, Wednesday through Saturday shift

• Associate's degree or 2+ years of experience in IT operations and incident management in lieu of a degree

Nice If You Have:

• Experience with ServiceNow

• Experience with Dynatrace or other enterprise infrastructure monitoring tools

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.