Default Loan Serving Specialist - Claims - ServiceMac

HOW YOU'LL CONTRIBUTE

• Service mortgage accounts to ensure all applicable activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines
• Order, review and maintain loan documents to include signing of documents needed to proceed within the default process
• Conduct a complete review of files to ensure all applicable timeframes have been met in the relevant processes managed.
• Manage loan level requirements on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, clients, and any other party involved with default.
• Review proceedings, records, and timeframes in addition to working all system/database activities throughout the process.
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
• Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise.
• Manage exception reporting used as key controls for minimizing risk.
• May prepare, validate and deliver accurate default service reports ensuring data integrity and adherence to investor, agency and regulatory requirements.
• May analyze default portfolio trends and performance metrics, identify data variances or risks, and partner with operations, compliance, and management to support decision-making and continuous process improvement.

HOW YOU'LL CONTRIBUTE

• Ensure claims are filed accurately, timely, and in compliance with applicable federal and state regulations, as well as investor, insurer, agency, and company guidelines.
• Process GNMA claims, including FHA, USDA, and VA Loss Mitigation claims, along with supplemental claims and appeals as applicable.
• Monitor and manage loans within assigned claims queues to ensure all required milestones and deadlines are met.
• Identify portfolio trends, operational risks, and process improvement opportunities, and communicate findings to management.
• Stay informed of regulatory, investor, insurer, and state law changes that may impact claim processing activities.
• Proactively follow up on outstanding requests and inquiries from both internal and external business partners.
• Prioritize workload effectively to ensure timely, accurate resolution of claims and related servicing issues.
• Maintain high levels of quality, accuracy, and attention to detail while adhering to established procedures and service-level expectations.
• Collaborate with team members and provide support across the department as business needs require.

WHAT YOU'LL BRING

Knowledge, Skills & Abilities (KSA's)

• 1+ years GNMA Claims
• Demonstrated experience filing GNMA claims, including FHA, USDA, and VA Loss Mitigation claims.
• Working knowledge of MSP, LoanSphere Claims, FHA Connection, Catalyst, LINC, and VALERI.
• Ability to interpret and navigate investor, insurer, and agency servicing guides to obtain information necessary for claim processing.
• Strong research and problem-solving skills, with the ability to gather required documentation and resolve issues within established timelines.
• Solid understanding of the mortgage default servicing lifecycle, including foreclosure, bankruptcy, loss mitigation, and eviction processes.
• Exceptional attention to detail and commitment to compliance with established policies, procedures, and regulatory requirements.
• Ability to work independently, exercise sound judgment, and manage assignments through completion with minimal supervision.
• Strong organizational and time-management skills, with the ability to manage multiple priorities in a deadline-driven environment.
• Excellent verbal and written communication skills, with the ability to build effective relationships with internal and external partners.

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.