Inbound Revenue Specialist - Care

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Ready to launch a career with real growth, skill development, and earning potential? Join our Inbound Revenue Team, where you'll become a trusted expert who helps customers explore products, services, and solutions that enhance their home, protect what matters most, and create long-term value.

Who We're Looking For

We're looking for motivated, customer-focused individuals who enjoy building relationships, uncovering needs, and helping customers find the right solutions. Successful Inbound Revenue Specialists are confident communicators who thrive in a fast-paced environment, embrace challenges, and are driven by both customer satisfaction and personal achievement.

Whether you have previous sales experience or a strong background in customer service, you'll excel in this role if you're naturally curious, enjoy meaningful conversations, and can confidently recommend products and services that deliver value. The ideal candidate is resilient, goal-oriented, adaptable, and passionate about creating positive experiences while driving results.

You'll be part of a high-energy team that celebrates success, supports growth, and provides the training and coaching needed to build a rewarding long-term career.

Why You'll Love it Here

We're committed to creating an environment where you can grow, thrive, and build a longterm career.

• Paid, hands-on training with supportive leaders and coaches
• Comprehensive Medical, Dental & Vision-coverage starts Day One
• Paid holidays + flexible paid time-off
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Resource Groups & inclusive culture
• Friends & Family Product Discounts

Compensation & Career Growth

• Starting Rate: $18.50/hour
• Uncapped Monthly Commission: Top performers are rewarded with unlimited earning potential. On average, team members earn an additional $1,100+ per month in commission.

Training & Development

• Training Week 1: 20 hours of work that will include onboarding, technology check and set up, on the job observations and online self-paced learning modules
• Training Week 2-6: Monday - Friday 8:00am - 4:30pm

A Day in the Life:

As an Inbound Revenue Specialist, you'll help customers get the most value from their Vivint experience while identifying opportunities to enhance their smart home solutions.

• Answer inbound customer calls and build rapport through exceptional service
• Understand customer needs through active listening and thoughtful discovery
• Educate customers on products, services, promotions, and smart home solutions that fit their lifestyle
• Support customers throughout their move, ensuring a seamless transition by helping them customize and set up the right smart home solutions for their new home.
• Recommend upgrades, add-on products, and service enhancements that provide additional value
• Navigate multiple systems and tools to efficiently resolve customer inquiries
• Meet and exceed individual sales and performance goals through a consultative sales approach
• Handle objections with confidence and professionalism while maintaining a positive customer experience
• Collaborate with teammates, coaches, and leaders to continuously improve performance and customer outcomes
• Stay current on product offerings, promotions, and sales strategies through ongoing training and development
• Celebrate wins, build your sales expertise, and create meaningful earning opportunities while helping customers protect what matters most

Will Make You Successful

• Customer Focused - Build trust, listen carefully, and provide the right solution for each customer.
• Sales Minded - Look for opportunities to recommend products, services, and promotions that add value.
• Strong Communicator - Clearly explain options and help customers make informed decisions.
• Goal Oriented - Stay motivated to meet performance and sales goals.
• Adaptable - Remain positive and professional in a fast-paced, ever-changing environment.
• Problem Solver - Think critically and confidently work through customer concerns.
• Coachable - Embrace feedback and continuously improve your skills.
• Tech Savvy - Learn new systems quickly and navigate multiple tools with ease.

Minimum Requirements

• Must be at least 18 years old
• Must obtain a Burglar Alarm License (provided and paid by Vivint)
• Must be able to type 40 WPM
• Cannot reside in CA, CT, DC, ME, or WA

Work From Home & Technology Requirements:

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.
• Have a quiet and private location from which to workthat includes a desk and chair
• You must be able to provide your own equipment which meets the following requirements
  • A computer (laptop or desktop) no older than 5-7 years
    (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
  • Computer must run Windows 10 or higher
  • Computer with at least 16GB RAM
  • Wired internet connection - ethernet cable connection from computer to router
  • High-speed internet - 35mbps upload and 50mbps download speed required minimum
  • USB wired headset equipped with a microphone
  • USB mouse wired mouse
  • Dual monitors are required (this can include laptop + 1 monitor)
  • Must provide proof of requirements via image submission & video conference validation

Working Conditions

This role operates in a professional environment (on-site or remote, depending on assignment). You'll use standard office equipment including computers, phones, and communication tools.

Safety Commitment

Vivint maintains a strong culture of safety. Each employee is responsible for completing all required training and upholding safety standards, following all written and verbal directions, and reporting hazards promptly.

The base hourly pay for this position is: $18.50* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

Ready to Build Your Career? Apply Today!

If you're a current employee, please notify your leader before applying.

NRG Energy is committed to a drug- and alcoholfree workplace, with testing as permitted by law. EOE AA M/F/Protected Veteran Status/Disability.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.