Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): College Station, TX

Position Overview
We are seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering high-quality on-site service.

Prior AI experience is not required. Strong server, data center, hardware troubleshooting, and customer-service fundamentals are the primary requirements.

Key Responsibilities

• Provide on-site support for enterprise server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform server builds, swaps, component replacements, firmware updates, and hardware maintenance.
• Troubleshoot issues across hardware, firmware, and operating systems, escalating complex issues when appropriate.
• Perform reactive and preventive maintenance according to established procedures.
• Support server deployments and replacements in data center environments.
• Replace and troubleshoot components including CPUs, memory, power supplies, GPUs, and complete server systems.
• Collaborate with internal technical teams and customers during service events.
• Follow established Plans of Action (POAs) and technical procedures provided by support teams.
• Maintain clear, accurate, and real-time documentation of work performed.
• Contribute to knowledge sharing, technical documentation, and best practices.
• Participate in on-call rotations and provide extended coverage when required.
• Work independently while maintaining strong communication with customers and internal teams.
• Stay current with evolving technologies, company announcements, procedures, and industry developments.

• 3-5+ years of experience in technical support, field service, data center operations, server support, or a related environment.
• Hands-on experience supporting server and data center hardware.
• Experience working with server components such as:
  • CPUs
  • Memory
  • Power supplies
  • GPUs
  • Server motherboards/components
  • Complete server systems
• Experience performing server builds, swaps, deployments, and component replacements.
• Familiarity with Linux or similar operating systems.
• Strong hardware troubleshooting and problem-solving skills.
• Experience building or working on PCs.
• Ability to follow technical procedures and Plans of Action (POAs).
• Strong written and verbal communication skills.
• Ability to work independently in a customer-facing, on-site environment.
• Strong documentation skills and attention to detail.
• Ability to prioritize work based on issue severity and customer requirements.
• Willingness to work flexible shifts and participate in on-call support.
• Ability to lift up to 50 lbs and perform the physical requirements associated with data center work.
• U.S. citizenship is required.
• Ability and willingness to obtain a security clearance, or prior experience holding a security clearance.

• Experience supporting AI infrastructure or next-generation computing platforms.
• Experience with GPU-based servers.
• Experience with water-cooled server systems.
• Dell or other server/vendor certifications.
• Associate or bachelor's degree in IT, computer science, engineering, or a related field; equivalent practical experience may be considered.

• Candidate lives within approximately 15-45 minutes of the work site.
• Candidate is comfortable with the daily commute.
• Candidate is willing to work varying shifts when required.
• Candidate is willing to participate in on-call rotations.

• Hands-on server hardware experience.
• Experience with CPU, memory, power supply, and GPU replacements.
• Experience performing server builds, swaps, and deployments.
• Experience replacing individual components as well as complete server systems.
• Water-cooled server experience is desirable.
• Linux familiarity.
• PC-building experience.
• Ability to follow provided POAs and technical procedures.
• Demonstrates continuous technical learning and awareness of emerging technologies.
• Capable of handling the physical demands of the position.

• Provides detailed, real-time documentation.
• Demonstrates strong documentation habits.
• Has prior experience documenting technical work, troubleshooting, and service activities.

• Communicates clearly, directly, and proactively.
• Personable and articulate.
• Able to provide specific and detailed examples during interviews.
• Works effectively with customers, technical teams, and support organizations.
• Maintains a positive and professional attitude.
• Answers questions directly without requiring excessive prompting.

• Demonstrates strong work ethic and accountability.
• Prioritizes tasks based on severity, business impact, and customer demand.
• Shows initiative and ownership.
• Comfortable working in fast-paced and critical environments.
• Demonstrates the ability to work effectively under pressure.
• Resume and employment history should demonstrate consistent activity and initiative.

• U.S. citizenship required.
• Must be able and willing to obtain a security clearance.
• Prior security clearance experience is a plus.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.