(On-site) Program Coordinator - University Testing Center

The University Testing Center at West Virginia University is currently accepting applications for an on-site Program Coordinator.

About the Opportunity

This position assists the Director in the implementation and administration of exams delivered through the University Testing Centers. This position informs students, University Testing Center (UTC) personnel, and other stakeholders with respect to software, hardware, and testing procedures. This position assists the Director in the test scheduling process and test materials and assists with training and dissemination of information to University Testing Center personnel. This position may act as a liaison with Information Technology Services, the Office of Accessibility Services, and the Office of Academic Integrity on matters pertaining to the University Testing Centers. This position supervises University Testing Center student personnel. The role is primarily stationed at the Evansdale Crossing location but may be asked to work at the Hodges location on occasion.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What you'll Do

• Working with various stakeholders, implements the resources of the University Testing Center in support of university assessment and academic integrity priorities.
• Regularly reviews University Testing Center policies and procedures and faculty provided guidelines to maintain integrity of the testing environment and the security of tests and materials.
• Helps to assure a high level of Information Technology Services support for the University Testing Centers, serves as a liaison with Information Technology Services staff, and provides ongoing University Testing Center demand analysis, facilities and equipment assessments.
• Coordinates with the Office of Accessibility Services to ensure similar secure network functionality and appropriate referrals of service.
• Coordinates various aspects of the University Testing Center, test registration and availability, scheduling of exams, and coordinating with other service areas to ensure staffing and availability of the University Testing Center when needed for general use.
• Ensures the hiring and employment of quality personnel by assisting in the selection, training, and evaluation of University Testing Center student staff.
• Coordinates, implements, and oversees the administration of all exams given through the University Testing Center.
• Contributes to an environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending relevant training and/or courses.
• Contributes to the overall success of the University by performing all other duties as assigned.
• Functions as a center proctor by ensuring students follow testing center protocols, monitoring testing operations for academic integrity, and assisting students with computer operation, technical difficulties, and any other issues.

• Bachelor's degree required.
• A minimum of three (3) years of related experience.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Demonstrated knowledge of computer networking and relevant software packages, including word processing, spreadsheets, and common troubleshooting skills. Supervisory experience is preferred.
• An extensive knowledge of personal computing, Microsoft Office software, email and internet usage is required.
• Effective written and verbal communication skills are required.
• Effective interpersonal, customer service, and organizational skills are required.
• The ability to maintain confidentiality regarding information processed, stored, or accessed by systems is required.
• Demonstrated supervisor skills are required.
• The ability to work effectively with constituencies possessing a wide variety of technical knowledge is required.
• The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Knowledge of:

• Best practices for ensuring academic integrity and related testing procedures.
• Planning and scheduling techniques.
• Computer-based testing.
• Assist in Staff hiring procedures.
• University rules, regulations, and resources.

Skills and abilities to:

• Schedule staffing and supply needs to meet deadlines.
• Supervise and train student workers, including organizing, prioritizing, and scheduling work assignments.
• Manage and manipulate databases.
• Manage systems, processes, and facilities to include hardware, software, and peripherals.
• Communicate effectively, both orally and in writing.
• Foster a cooperative working environment.
• Organize and coordinate various resources.
• Maintain confidential records and information.
• Maintain appropriate testing facilities and aids.
• Use personal computers and related software applications.
• Work effectively with diverse populations.
• Plan and implement programs.
• Work effectively with a wide range of constituencies in a diverse community.
• Use and maintain recordkeeping systems and procedures.
• Make administrative and procedural decisions.

Preferred Qualifications

• Master's degree

• A resume is required. Please note that applications without this attachment will not be moved forward in the selection process.
• When completing an application, select "Additional Attachments" to attach a resume, CV, cover letter or other documents. Be sure to select the "Relevant" box next to the file name to include the attachment with your application for a specific position. If left unchecked on a required document, the hiring team will be unable to move your application forward for review.

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.