Technical CLM Project Manager

Join a world-renowned technology leader that is at the forefront of innovation, consistently shaping the future of digital experiences. This dynamic company is dedicated to creating groundbreaking products and services that captivate and empower millions globally. As an Aquent talent, you will have the unique opportunity to contribute to a team that thrives on creativity, collaboration, and pushing the boundaries of what's possible, directly impacting how customers engage with beloved brands and services.

Are you a seasoned Technical Project Manager with a passion for driving impactful marketing initiatives? We are seeking an exceptional individual to join a high-performing Commercial Marketing team. In this pivotal role, you will be instrumental in managing critical customer lifecycle marketing campaign operations, orchestrating technical launches, and fostering seamless collaboration across diverse technical and marketing teams. Your expertise will directly influence how our client connects with its vast customer base, ensuring timely and effective delivery of engaging campaigns and platform enhancements.

What You'll Do

• Lead the end-to-end execution of weekly customer lifecycle marketing campaigns, ensuring precision and impact.
• Coordinate essential elements such as audience transfers, campaign preparation, quality assurance, and successful campaign launches.
• Partner closely with Engineering, Data Science, Product Management, Database Marketing, and other cross-functional teams to maintain strict campaign timelines.
• Facilitate weekly go/no-go meetings, aligning all stakeholders for successful campaign deployments.
• Monitor live campaigns, proactively triage technical issues, perform initial root-cause analysis, and coordinate with appropriate technical teams for rapid resolution.
• Develop comprehensive documentation and enablement materials for new customer lifecycle marketing capabilities and platform enhancements.
• Deliver effective training through written guides, live sessions, and recorded walkthroughs for both technical and non-technical audiences.
• Ensure cross-functional teams are well-equipped to successfully adopt new processes and tools, maximizing efficiency and impact.
• Manage project timelines, dependencies, and risk tracking to keep initiatives on schedule.
• Maintain clear communication calendars and organized project documentation.
• Organize recurring meetings, coordinate agendas, and distribute timely meeting notes and action items.

Required Qualifications

• 7+ years of technical project or program management experience.
• Proven success leading complex, cross-functional technical initiatives from conception to completion.
• Strong understanding of the product development and release lifecycle, including requirements gathering, QA coordination, and production launches.
• Experience troubleshooting technical issues, performing initial root-cause analysis, and coordinating resolution across engineering and data teams.
• Familiarity with CRM or customer lifecycle marketing platforms.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to work independently with minimal oversight.
• Availability to support live campaign operations every Tuesday between 6:00 AM and 10:00 PM as needed.

Preferred Qualifications

• Experience creating technical documentation and training materials.
• Familiarity with various project management and workflow tools.
• Project management certifications such as PMP, CSM, CSPO, Six Sigma, or ITIL are a plus.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.