Unarmed Special Resource Officer (SRO) NY (86326)

The Security Supervisor is responsible for overseeing daily security operations, ensuring all posts are staffed, and maintaining a safe and secure environment for clients, employees, and visitors. This position provides leadership, training, and support to security officers while enforcing company policies, procedures, and post orders.

Key Responsibilities

• Supervise and coordinate the activities of security officers during assigned shifts.
• Conduct regular patrols, inspections, and audits of the site to ensure compliance with safety and security standards.
• Maintain accurate logs, incident reports, and documentation.
• Ensure all officers are properly trained, equipped, and briefed on daily responsibilities.
• Provide immediate response to incidents, emergencies, and alarms.
• Enforce company policies, client procedures, and applicable regulations.
• Address performance issues, provide coaching, and escalate concerns when necessary.
• Serve as a liaison between site management, clients, and security personnel.
• Assist with the onboarding and field training for new officers.
• Investigate incidents and prepare detailed reports.
• Support continuous improvement and maintain high standards of professionalism and customer service.
  
  

  Work Environment

  
  
• Indoor and outdoor settings
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  Managing Shift-based schedule, including nights, weekends, and holidays

  
  
• May involve exposure to varying weather conditions and extended periods of standing, walking and driving

Qualifications

• High school diploma or equivalent required; security or criminal justice education preferred.
• Minimum 2-4 years of security experience, with at least 2 years in a supervisory role.
• Valid security license/guard card (as required by state law).
• Valid Driver's License with no discrepancies
• Strong communication, leadership, and problem-solving skills.
• Ability to write clear and accurate reports.
• Must be able to stand, walk, and perform patrol duties as required.
• Ability to handle stressful situations calmly and professionally.

Skills & Competencies

• Leadership and team direction
• Conflict resolution
• Attention to detail
• Emergency response
• Customer service awareness
• Time management
• Knowledge of security procedures and access control systems