Receptionist-Welcome Center

Receptionists are responsible for the clerical and communication functions of the reception and communications office in the Welcome Center.

Essential JobFunctions:

• Encourages and models team approach to accomplish the Luther Manor mission of providing excellent care and services to customers (assists others as needed)
• Follows state and federal regulations, as outlined in the Employee Handbook, Human Resources Manual, and Resident Bill of Rights, and adheres to safety rules.
• Reports potential/actual safety hazards to Nurse Manager/Nursing Supervisor and/or Security immediately.
• Exhibit a pleasant, welcoming and helpful persona to residents, visitors, callers and guests: while assisting Client Relations in their mission whenever possible
• Receive, route and direct all incoming phone calls and personal inquiries
• Assist in a helpful manner all visitors and guests
• Monitor the security/fire and mechanical systems, and respond to any serious, unexpected or emergency situationin accordance withLuther Manor policies and procedures
• Monitor developing weather conditions
• Process incoming and outgoing US Postal Mail and internal inter-office mail
• Some light word processing, Microsoft Office Suite including Excel, Google Mail , and Internet responsibilities
• Update and coordinate resident census notices and staff changes
• Other duties as assigned

• Must be 18 years of age and a high school graduate or equivalent.
• Demonstrated ability to work effectively under pressure
• Demonstrated attention to detail
• Ability to speak clearly and work effectively through the use of a phone.
• Good communication skills both orally and written and is patient and sensitive when dealing with the needs of the elderly and their families.
• Mobility to bend, reach, stoop or transfer supplies weighing approximately 25 lbs.
• Ability to work effectively and efficiently in an environment with numerous interruptions.
• Must be computer literate and able to use basic software.
• Flexible in hours for coverage in emergencies.

Supervision:

• Reports to the Loss Prevention Manager
• There is no supervisory responsibility with this position.