New

MSR AS (GPO) - 08/10

TEKsystems
$19.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Jul 22, 2026
Job Title: Member Service Representative - Contact Center (MSR AS GPO) Job DescriptionThis role supports a 24/7, high-volume contact center by responding to member inquiries and requests in a structured, schedule-driven environment. You will provide accurate information about financial products and services, complete a variety of account transactions, and deliver an exceptional member experience through active listening, strong customer service, and efficient use of multiple systems. You will also identify and suggest additional products and services that may meet members' financial needs while maintaining policy compliance and a professional, service-focused demeanor. Responsibilities * Respond to inbound phone inquiries and requests from members and other individuals in a high-volume, schedule-driven contact center. * Provide clear and accurate information about financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types. * Perform account-related transactions and functions with a high degree of accuracy and attention to detail. * Use active listening and effective engagement techniques to understand member needs and ensure a positive member experience. * Navigate and adapt to multiple computer systems and applications while handling calls efficiently. * Advise members on additional products and services that may fit their needs, creating opportunities for positive member interactions. * Adhere to all policies, procedures, and compliance requirements during every member interaction. * Manage back-to-back inbound calls for the majority of the shift, including extended periods of up to four hours of continuous call handling between breaks. * Follow structured schedules, including taking breaks and meals at assigned times, to support consistent service levels in a 24/7 contact center. * Maintain professionalism and composure in a very structured environment while delivering high-quality customer service. * Contribute to a positive team environment by supporting colleagues and upholding service standards. Essential Skills * Proven customer service experience in a professional, high-volume, or structured environment. * Experience in at least one of the following areas: call center, administrative support, receptionist/secretary roles, banking or mortgage, or high-volume retail. * Strong verbal communication skills with the ability to explain financial products and services clearly and confidently over the phone. * Demonstrated ability to handle high-volume, back-to-back inbound calls while maintaining quality and accuracy. * Proficiency in data entry with strong attention to detail and accuracy in processing transactions. * Ability to follow policies, procedures, and compliance requirements consistently. * Comfort working in a structured, schedule-driven environment with defined breaks and expectations. * Adaptability to work with multiple computer systems and applications simultaneously. * Strong active listening skills and a member-focused mindset to ensure an optimal customer experience. * Reliability and flexibility to work shifts within a 24/7/365 contact center operation. Additional Skills & Qualifications * Background in banking, mortgage, or other financial services environments. * Experience in high-volume retail environments such as major retail or quick-service brands. * Administrative or receptionist experience in a professional office setting. * Comfort working in a fast-paced, high-volume contact center with structured processes and performance expectations. * Ability to manage time effectively and adhere to scheduled events such as breaks and meals. * Strong problem-solving skills and the ability to think clearly under pressure. * Interest in supporting the financial needs of members and their families across diverse locations. Why Work Here?You will join a mission-driven organization that serves the financial needs of members and their families worldwide, with hundreds of branches and a global presence. The culture emphasizes service, stability, and a strong commitment to member care, offering the opportunity to make a meaningful impact every day. You will work in an environment that values work-life balance, providing shift options designed to align with your personal and family needs while maintaining reasonable flexibility. Work Environment This position is based in a structured, high-volume contact center that operates 24 hours a day, 7 days a week, 365 days a year to support members around the world whenever they need assistance. The role follows a hybrid/onsite requirement, with schedules designed around a highly organized, schedule-driven operation. Most shifts are flexible, meaning the start and end times can vary within a one-hour window, and your daily availability must span 9.5 hours to accommodate this variation. You will handle back-to-back inbound phone calls for the majority of your shift and may be scheduled to take calls for up to four continuous hours before your next break. Breaks and meal periods are scheduled and must be taken at the assigned times to maintain service coverage. The environment is highly structured and policy-driven, with heavy use of multiple computer systems and telephony tools to manage member interactions efficiently, while supporting a professional and member-focused atmosphere. Job Type & Location This is a Contract to Hire position based out of Pensacola, FL. Pay and BenefitsThe pay range for this position is $19.75 - $19.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Pensacola,FL. Application DeadlineThis position is anticipated to close on Jul 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.