Associate, HR Delivery Center

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE

Deliver Exceptional Employee Experiences in a Fast-Paced HR Service Environment

Are you passionate about delivering outstanding customer service and solving problems that make a real difference? Do you thrive in a fast-paced, high-volume environment where every interaction is an opportunity to create a positive experience? If so, we'd love to have you join our North America MyHR Delivery Center team. As an Associate, Human Resources Delivery Center - Tier 1, you'll be the first point of contact for SC Johnson employees and retirees, providing exceptional support across a wide range of HR topics through phone, email, chat, and case management. Every day, you'll combine active listening, critical thinking, and strong communication skills to resolve inquiries efficiently while delivering a personalized, high-quality customer experience.

In this highly collaborative role, you'll support key HR operations by processing transactions, managing employee inquiries, coordinating benefits and leave-related activities, and partnering with cross-functional HR teams to ensure accurate and timely service delivery. Your work will directly contribute to a seamless employee experience while helping support SC Johnson's competitive Total Rewards programs across North America.

This is an outstanding opportunity for professionals with experience in customer service, contact centers, HR shared services, benefits administration, employee support, or HR operations who enjoy helping others, solving complex questions, and making a meaningful impact every day.

KEY RESPONSIBILITIES

• Respond to questions on administrative procedures and practices via multiple channels such as phone, email, case management system, and live chat. Use systems to document and escalate as needed following the appropriate processes.

• Educate employees on HR Services available to them and encourage self-service tools such as the HR Portal and other systems as needed.

• Research and resolve all problems in a timely manner.

• Probe to determine root cause of the issue or question to provide accurate answers.

• Ensure that documentation and employee requests meet the policy for each process.

• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.

• Actively contribute to delivering, maintaining, and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.

• Understand and utilize HR systems including Workday and the HR Portal including Self Service, Knowledge base and Case Management.

• Support with New Hire Onboarding and I-9 compliance activities.

• Work to meet expected service level agreements and business performance goals.

• Escalate client service issues to appropriate party as needed.

• Ensure consistent application of HR policies and state, federal, and/or country laws and practices.

• Support other various Total Rewards programs of the assigned region, including benefits, retirement, and compensation.

• Manage maternity leave calendars and sabbaticals.

• Participate in scheduled and ad hoc training to improve HR functional knowledge and business acumen.

• Support colleague engagement and cultural programs and initiatives.

• Perform special projects and related duties, as assigned.

REQUIRED EXPERIENCE YOU'LL BRING

• 1+ years of experience in HR, Shared Service Organizations, and/or Customer Service Center

• Qualified candidates must be legally authorized to work in the United States without current or future sponsorship

PREFERRED EXPERIENCES AND SKILLS

• 2+ years Total Rewards experience

• Bachelor's degree in business, HR or related discipline

• Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation / benefits administration

• Ability to accurately collect information and ask probing questions to understand and assess the colleagues' needs and situation.

• Strong verbal and written communication skills

• Strong customer service skills including ability to diffuse challenging situations

• Ability to prioritize workload and provide timely follow-up and resolution

• Skilled in conducting research and using existing knowledge to resolve inquiries

• Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines.

• Strong attention to detail and problem solving

• Skilled in developing professional relationships with colleagues, supervisors, and peers

• HR Information Systems experience

JOB REQUIREMENTS

• Full-time, regular employment

• Work Hours: 7:30AM or 8:00AM to 4:30PM or 5:00PM (Mondays to Fridays)

• Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported

• Remote work available once a week for eligible employees after 90-day onboarding period.

• This role is not eligible for relocation

BENEFITS AND PERKS

SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights posterfor more information.