Operations Manager - Onsite (Lewisville, TX)

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

About the Role

This role owns the day-to-day execution and continuous improvement for our print fulfillment site. They helping ensure every job is produced accurately, shipped on time, and delivered to Alight standards. You'll coach a hands-on team, partner cross-functionally, and use data to drive smarter, smoother operations.

Responsibilities

• Leading daily production and fulfillment operations to consistently meet SLAs with high quality and accuracy. Fulfillment operations include print, assembly, receiving/put-away, production execution, inventory movement, pick/pack, and shipping.
• Setting clear short- and long-term goals, track results, and continuously improve throughput, cost, and service performance. Troubleshooting production, quality, and workflow issues; lead root-cause analysis and implement lasting fixes
• Ensuring the right staffing, training, and equipment are in place to hit productivity and service goals. Coaching and developing team members through training, feedback, and recognition-building skills, engagement, and ownership
• Reviewing workflows and implement improvements that reduce waste, increase efficiency, and elevate quality.
• Assigning work, plan daily labor schedules, and remove blockers so the team can deliver. Prioritizing effectively in a changing environment - rebalancing resources and work as new information comes in
• Owning data accuracy and investigate variances quickly. Ensuring accurate, timely reporting and record retention for the operation; use metrics to spot trends and drive action
• Communicating proactively with internal partners and customers; lead daily huddles/stand-ups and team meetings to align priorities
• Modeling and enforcing company policies consistently, with a focus on empowering, respect, accountability, performance and growth. Collaborating cross-functionally to deliver great client experience and hit delivery commitments
• Partnering with HR and site leadership to build a positive, inclusive employee experience and support hiring, onboarding, and development
• Maintaining a safety-first culture and ensure compliance with OSHA and site safety procedures
• Serving as a knowledgeable point of contact on production and fulfillment capabilities, providing guidance and solutions to partners and customers
• Managing to budget by understanding cost drivers and controlling variable expenses without sacrificing service. Building staffing plans and support budgets, capital requests, and inventory requirements aligned to business demand.

Requirements

• 3+ years of leadership experience in production, fulfillment, warehouse, or manufacturing operations
• Able to work On-site in Lewisville, TX
• Have experience supporting high-volume, accuracy-critical production workflows
• Possess Lean / continuous improvement experience (Kaizen, 5S, root-cause analysis).
• Possess working knowledge of WMS/shipping systems and inventory control best practices.
• Be a Hands-on leader who thrives in a dynamic operation and enjoys being on the floor with the team.
• Have people leadership and communication skills (coaching, feedback, and day-to-day motivation)
• Sound judgment and problem-solving skills-able to break down issues, weigh options, and drive solutions with partners
• Comfort with data and technology: advanced Excel skills and ability to learn/improve operational systems
• Able to work in brisk production environment: walking, bending, and ability to occasionally lift up to 50lbs to assist the team
• Possess schedule flexibility: based on business needs; during peak periods extended schedules/hours may be necessary to meet client deadlines

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.