COLLECTIONS REPRESENTATIVE

Collections Representative

Department of Finance

(Accounts Receivable)

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $51,936

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNITS 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago."

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59 pm CDT on 08/4/2026

Under general supervision, performs revenue-generating initiatives, including conducting collection campaigns to locate individuals and business owners to collect payment on delinquent accounts and other outstanding debts owed to the City, and performs related duties as required.

ESSENTIAL DUTIES

• Utilizes various applications to research, locate, and contact individuals and businesses via phone, email, and mail to attempt to secure payment for debt owed to the City
• Performs tasks related to revenue-generating initiatives, which include conducting debt checks, sending notifications, placing holds in databases, and monitoring related email inboxes for various debt types such as corporate, EMS, traffic control, bankruptcy, FMPS, and tax
• Updates spreadsheets related to revenue-generating initiatives to track collections, debt identified, and the number of debt checks received and completed
• Assists with EMS waiver processing, refunds, and lien preparation
• Assists with auditing functionality and data elements of City debt applications used regularly in division operations
• Helps create and draft documentation aimed at enhancing customer service experience
• Executes the administrative hearing refund process
• Performs customer service-related duties, including assisting walk-in customers and answering the automated phone system; conducts calling campaigns to collect debt
• Assists with debt check requests related to business licenses, corporate accounts, building permits, grants, contracts, and employee debt due to staffing shortages or volume of debt check requests

Additional duties may be required for this position

Location: 2 N LaSalle 12fl

Days: Monday - Friday

Hours: 8:30 am - 4:30 pm

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Education, Training, and Experience

• Two (2) years of public service, customer service, clerical, or collections experience; OR
• An Associate's degree or higher from an accredited college or university, PLUS at least one (1) year of public service, customer service, clerical or collections experience.

Educational & Employment Verification:

Please be advised that if you are selected to be hired, you must provide, upon request, adequate information regarding your education and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diplomas must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

SELECTION REQUIREMENTS

This position requires applicants to take an assessment. Candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview and assessment, will be selected in seniority/lottery order.

For Information on our employees' benefits, please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure, visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview or employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances: 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices, click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor