Patient Registrar

Join a leading healthcare organization dedicated to delivering exceptional patient care and advancing medical innovation. This esteemed organization plays a crucial role in improving community health outcomes and setting new standards in the medical field, driven by a mission to provide compassionate and comprehensive health services to its community. Aquent is proud to partner with this esteemed client in their search for top talent.

Imagine being the vital first impression for individuals seeking care, the compassionate guide who sets the tone for their entire healthcare journey. We are seeking a meticulous and empathetic individual to join our patient access team, where you will be instrumental in ensuring every patient's initial interaction is seamless, supportive, and efficient. Your expertise in navigating the registration process will directly enhance patient experience, optimize operational workflows, and contribute significantly to the overall success of our healthcare services, making a tangible difference in people's lives from day one.

What You'll Do

• Navigate and complete the patient admission/registration process, adhering strictly to regulatory mandates and internal policies.
• Accurately gather and manage essential patient demographic information.
• Verify insurance details and patient eligibility using advanced online systems and direct payer websites.
• Ensure all necessary legal and medical documents are properly signed and secured.
• Process financial transactions, including collecting co-pays and deductibles, and documenting deposits.
• Digitally manage patient records by scanning all documentation into our electronic system by shift end.
• Maintain high standards of accuracy and efficiency during peak periods, ensuring quality registrations.
• Strategically prioritize tasks to enhance customer service, optimize operational workflows, and bolster financial accuracy.
• Cultivate strong collaborative relationships with clinical teams and colleagues to ensure coordinated patient care.
• Facilitate smooth patient flow by promptly providing clinical staff with essential patient materials and updating notifications.
• Deliver empathetic, timely, and professional customer service, managing visitor authorizations and distributing privacy notices in compliance with regulations.
• Demonstrate a solution-oriented approach, especially during challenging situations, and proactively manage system downtime procedures.

Must-Have Qualifications

• High School Diploma or equivalent.
• Ability to type 30 WPM and navigate multiple computer programs simultaneously.
• Clear, professional verbal and written communication skills.
• Strong, empathetic customer service skills.
• Self-motivated, collaborative, and able to produce high-quality work with minimal direct supervision.
• Ability to work at both stationary and mobile workstations (requiring sitting and standing) and collaborate effectively with a culturally diverse staff in a fast-paced environment.
• Flexible availability to accommodate initial training and ongoing shift schedules.

Nice-to-Have Qualifications

• Associate Degree (AA).
• Bilingual skills.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.