SupplySight Regional Supervisor

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism - and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 40 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Position Description

The Regional SupplySight Lead is a key Senior SupplySight role which will lead, develop, and support our SupplySight Sales Specialists within a designated sales region, spanning four geographic zones. This role ensures program excellence by delivering outstanding customer service, driving operational efficiency, and serving as a key resource for training, performance coaching, and backup coverage. The successful candidate will possess strong leadership skills, a deep understanding of vendor-managed inventory (VMI) programs, and a proven track record in operational execution. This position is both strategic and hands-on, requiring a balance of people leadership, customer engagement, and process improvement. This role is expected to adhere to all company policies and safety protocols.

Key Competencies Required to be Successful as a Regional SupplySight Lead:

Team Leadership & Development

• Lead, mentor, and coach a team of SupplySight Sales Specialists to achieve service and performance standards.
• Conduct regular field visits to assess service quality, compliance, and customer satisfaction.
• Oversee onboarding, training, and continuous professional development programs.
• Manage route scheduling and resource allocation to ensure optimal coverage and efficiency (Samsara).
• Serve as the primary point of escalation for complex VMI-related issues within the region.
• Provide direct coverage for SupplySight Sales Specialists during vacations, sick leave, or other absences.

Operational Excellence

• Oversee daily execution of the SupplySight program across assigned customer sites, ensuring contractual compliance and service quality.
• Ensure effective use of VMI tools and systems for monitoring inventory levels, usage patterns, and replenishment needs.
• Implement continuous improvement initiatives to enhance inventory accuracy, minimize stockouts/overages, and streamline processes.
• Partner with Sales Support, Supply Chain, and Customer Care teams to maintain seamless service delivery and product availability.

Reporting & Analytics

• Monitor and report on KPIs, including service levels, inventory accuracy, fill rates, and turns.
• Analyze trends and provide actionable insights to the Regional Sales Manager to inform them of strategic decisions.
• Ensure all administrative tasks, reports, and documentation are completed accurately and on time.
• Perform other job duties as assigned.

Education/Certification/Licenses

• HS Diploma (Required).
• Bachelor's Degree (Preferred).
• Valid state issued driver license and the ability to travel regionally (Required).
• 5+ years of experience managing or supporting SupplySight or comparable VMI programs, or equivalent combination of related experience (Required).

Skills That Will Make You Successful

• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven environment with strong attention to detail and accuracy.
• Excellent communication and collaboration skills with the ability to work well in a team environment.
• Proficiency in inventory systems, ERP platforms, and data reporting tools.
• Exceptional leadership, organizational, and communication skills.
• Strong problem-solving ability with a customer-first mindset.