MOP/Speaker Bureau Platform Operations Associate Director

Job Description

Job Summary

The Associate Director/Director, Commercial Engagement Operations is responsible for leading and evolving key commercial engagement capabilities across Vertex. This role oversees the operational strategy, governance, and day-to-day management of core engagement channels and programs, including Speaker Programs, Exhibits & Displays, Sponsorships, and Charitable Contributions, in support of Commercial business units and therapeutic areas.

This position partners cross-functionally to ensure activities are planned, executed, and continuously improved in alignment with business objectives, compliance requirements, and enterprise meeting and engagement strategies. The role currently has direct accountability for Speaker Program contracting and field-based/regional Exhibit & Display activities, with scope designed to expand over time to include broader speaker program operations and more centralized conference, exhibit, and logistics management, as business needs evolve.

This is a highly collaborative leadership role requiring close partnership with Commercial, Marketing Operations, Compliance, Legal, Finance, Medical, Procurement, and external vendors. The individual in this role will help shape scalable processes, strengthen operational excellence, and build future-ready capabilities that support business growth, stakeholder experience, and fiscal accountability.

Key Responsibilities:

Operational Leadership

• Oversee day-to-day execution of current in-scope responsibilities, including speaker program contracting and regional/field-based exhibit and display support.
• Build scalable operating models that can expand to support broader speaker program request management, conference logistics, and centralized engagement operations over time.
• Provide leadership, coaching, and best practices to team members and managers to drive consistency, effectiveness, and operational excellence.

Strategy and Continuous Improvement

• Develop and enhance processes, structures, and planning systems to support commercial objectives, operational efficiency, and fiscal accountability.
• Identify opportunities to improve service delivery, simplify workflows, and strengthen the stakeholder experience across engagement channels.
• Monitor industry trends, benchmarking, and evolving business needs to recommend enhancements in policy, process, technology, and operating model.
• Serve as a strategic thought partner to the Head of Marketing Operations and other business leaders by providing recommendations on future-state capabilities and operational improvements.

Cross-Functional Partnership

• Collaborate closely with cross-functional partners to understand emerging business needs and align operational support accordingly.
• Influence business leaders and stakeholders across Commercial, Marketing, Compliance, Legal, Finance, Procurement, and Medical to deliver business results.
• Ensure communications, sales literature, reprints, promotional items, convention graphics, and related materials are appropriate, aligned, and compliant.

Financial and Systems Oversight

• Oversee budgets, contracting processes, and financial reconciliation associated with in-scope programs and engagements utilizing operational controls.
• Provide oversight of supporting technologies and systems, with an emphasis on efficiency, user experience, reporting, and compliance.

Qualifications

• Bachelor's degree required.
• Experience in the pharmaceutical or biotech industry supporting Commercial or Marketing organizations.
• Familiarity with speaker program systems, event management platforms, contract lifecycle processes, and related operational technologies.
• Experience supporting conference planning, exhibit logistics, or meeting operations at regional and/or national levels.
• Demonstrated ability to improve processes and operational workflows.
• Strong understanding of compliance-sensitive environments and the importance of governance, documentation, and controls.

Skills and Competencies

• Operational excellence: Ability to manage complex processes with strong attention to detail and execution quality.
• Strategic agility: Can balance current needs with future-state planning and scalable capability building.
• Cross-functional collaboration: Builds strong partnerships and works effectively across teams and functions.
• Influence: Able to gain alignment and move work forward in a matrixed environment without direct authority.
• Project management: Effectively manages multiple priorities, timelines, stakeholders, and deliverables.
• Vendor management: Oversees external partners with clear expectations, accountability, and performance standards.
• Financial acumen: Understands budgets, spend tracking, contracting, and reconciliation processes.
• Problem solving: Identifies issues early, recommends practical solutions, and drives continuous improvement.
• Communication: Communicates clearly and professionally with stakeholders at multiple levels.
• Change leadership: Helps teams adapt to evolving business needs, processes, and organizational priorities.
• Compliance mindset: Applies sound judgment and supports execution within policy and process expectations.

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com