Region Supervisor

Our Promise

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

In this role as the Region Supervisor you will be responsible for the operational leadership, performance, and development of the Account Management team within an assigned region. This role provides day-to-day supervision, coaching, and support to ensure consistent service delivery, operational excellence, and achievement of departmental goals.

The Region Supervisor partners closely with Sales, Underwriting, Finance, Customer Service, Claims, Compliance, and other internal departments to support new business implementation, client retention, broker relationships, and ongoing account management activities. This position serves as the primary escalation point for the region while promoting accountability, continuous improvement, and a collaborative team environment.

The Region Supervisor also provides strategic oversight for key accounts and large group implementations, ensuring exceptional service and successful execution throughout the customer lifecycle.

The Region Supervisor provides leadership and operational oversight for the Account Management department while serving as the strategic account managers for Avesis' largest and most complex clients. Region Supervisors coach, develop, and support their regional Account Management teams to ensure consistent, high-quality service, operational excellence, and achievement of departmental goals. In addition to leading their teams, each Region Supervisor manages a portfolio of employer groups with more than 150 cardholders-including groups as large as 20,000 members-that require a higher level of partnership, proactive communication, and personalized service. They work collaboratively with Sales and internal departments to oversee implementations, resolve complex issues, strengthen broker and client relationships, and drive long-term retention. Their purpose is to create an exceptional customer experience while building high-performing teams that make Avesis easy to do business with.

Avesis is a leading national dental and vision benefits administrator. The company serves Medicaid and Medicare Advantage plans, offering members comprehensive programs that focus on prevention and treatment. Avesis has developed innovative outreach and engagement services designed to ensure all members have access to care, no matter their socio-economic or health status. Avesis also serves the commercial marketplace as part of companies' employee benefit programs. Partnered with a national network of dental and optical professionals, Avesis delivers high-value services that improve members' health, allowing them to enjoy productive lives.

Job Summary:

The Region Supervisor is a people leader responsible for the day-to-day management, performance, and development of an assigned team of Account Managers. This role provides operational leadership while maintaining a portfolio of strategic employer groups requiring a high level of service and relationship management. On a daily basis, the Region Supervisor coaches employees, monitors workloads, resolves escalated customer and broker issues, collaborates with Sales and internal departments, and ensures service standards are consistently met. They provide guidance on complex account situations, oversee implementations, monitor operational metrics, and identify opportunities for process improvement. In addition to leading their team, each Region Supervisor manages a designated block of strategic employer groups, typically consisting of groups with 150 or more cardholders, including accounts with up to 20,000 covered members. These clients require proactive relationship management, executive-level communication, customized reporting, successful open enrollment support, and consultative account management to promote long-term retention and customer satisfaction. On a monthly and quarterly basis, the Region Supervisor reviews regional performance metrics, conducts performance coaching, facilitates team meetings and training, partners with Sales on renewal and retention strategies, participates in customer and broker meetings, and supports strategic initiatives that improve operational efficiency and the customer experience. This position is a field-based leadership role that primarily works remotely while traveling throughout an assigned territory. Regular travel is required for client meetings, broker visits, open enrollment meetings, training, and company events, with increased travel during annual enrollment season. The Region Supervisor applies extensive knowledge of employee benefits, account management, customer relationship management, and leadership principles to develop high-performing teams, strengthen customer relationships, resolve complex business challenges, and support the organization's growth and retention objectives.

Functional:

• Lead, coach, and develop a regional team of Account Managers to achieve performance, service, and retention objectives.
• Oversee the successful implementation, ongoing management, and retention of strategic employer groups and key accounts.
• Monitor regional workloads, productivity, quality metrics, and service levels to ensure operational excellence.
• Serve as the primary escalation point for complex customer, broker, and operational issues, driving timely and effective resolution.
• Build and maintain strategic partnerships with brokers, employer groups, Sales, and internal departments to deliver a seamless customer experience.
• Analyze operational data and performance metrics to identify trends, recommend improvements, and support business objectives.

Core:

• Leadership, coaching, and employee development
• Relationship management and customer-focused communication
• Strategic thinking and sound business judgment
• Problem-solving, critical thinking, and decision-making
• Project and workload management with the ability to prioritize competing demands
• Data analysis, reporting, and performance management
• Collaboration and influence across cross-functional teams
• Professional verbal, written, and presentation communication
• Conflict resolution and negotiation skills
• Knowledge of employee benefits administration, account management practices, and insurance industry operations
• Adaptability and change leadership
• Continuous improvement mindset with a focus on operational efficiency
• Accountability and Performance Management - Establishes clear expectations, provides timely feedback, addresses performance concerns, recognizes achievements, and holds team members accountable for results.

Behavioral:

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth.
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive: managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Minimum Qualifications:

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 7 years of progressive experience in Account Management, Customer Service, Sales, or Client Relationship Management within the insurance or employee benefits industry.
• Minimum of 2 years of leadership, supervisory, or team lead experience with demonstrated success coaching and developing employees.
• Current resident Health and Life Insurance Producer License in the employee's state of residence.
• Demonstrated experience managing complex customer relationships and strategic employer groups.
• Experience partnering with cross-functional teams, including Sales, Operations, Customer Service, Claims, Finance, and Compliance.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Ability to analyze operational data, interpret performance metrics, and develop action plans to improve results.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability and willingness to travel within the assigned territory, including overnight travel and increased travel during annual enrollment periods.
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.

Preferred Qualifications:

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field.
• Previous leadership experience within the employee benefits, dental, vision, or health insurance industry.
• Experience managing strategic or national employer groups with 150+ enrolled members.
• Demonstrated success leading remote or geographically dispersed teams.
• Experience presenting to executive leadership, brokers, and large employer groups.
• Proven ability to lead organizational change, process improvement initiatives, and cross-functional projects.
• Experience with employee benefits administration systems, CRM platforms, and reporting/analytics tools.
• Advanced Microsoft Excel skills, including data analysis, reporting, and dashboard creation.
• Project management experience with implementations, large group onboarding, or operational initiatives.

• Professional designation or certification related to insurance, leadership, project management, or employee benefits (e.g., CEBS, CLU, PMP, SHRM, or similar).
• Demonstrated ability to build and maintain long-term broker and client relationships through proactive, consultative account management.

At Avsis, we strive to design equitable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are:

This role may also be eligible for benefits and commission.

Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your Recruiter.

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

How To Stay Safe

Avsis is aware of fraudulent activity by individuals falsely representing themselves as Avsis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.

Avsis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during our process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avsis recruiters will come from a verified email address ending in @ Avsiscom.

We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to ITsupport@Avesis.com.

To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avsis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

Equal Employment Opportunity

At Avsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avsis, where We See You!