Front Desk Coordinator

The Opportunity

Embry-Riddle Aeronautical University is seeking a detail-oriented and service-focused Front Desk Coordinator to serve as the primary point of contact for daily operational and administrative functions. This role provides essential support to department operations by coordinating requests, managing front-facing services, supporting HR and Workday transactions, and ensuring a seamless experience for employees, students, and external partners.

The ideal candidate is organized, responsive, and enjoys being a central resource who helps keep daily operations running smoothly through excellent customer service, attention to detail, and effective coordination.

Key Responsibilities

Front Desk Operations & Customer Service

• Serve as the first point of contact by answering phones, responding to inquiries, and assisting visitors and external partners.

• Monitor and manage general inboxes and incoming communications.

• Receive and distribute incoming faxes, mail, and shipping notices.

• Provide first-line support for daily operational needs and requests.

Operational Coordination & Support

• Submit, track, and coordinate IT service requests.

• Manage facilities and materials requests, including urgent or emergency needs.

• Coordinate catering orders, room reservations, and print shop requests.

• Submit office supply orders through Staples and manage related requests.

• Process EagleCard access requests for building entry.

• Support external business hospitality activities and engagements.

HR & Workday Administrative Support

• Upload and maintain documents in Workday.

• Pull routine reports and data from Workday.

• Process employment verifications and employee information updates.

• Manage photo change requests and other routine HR system transactions.

• Support student loan forgiveness form submissions.

Onboarding & Volunteer Support

• Coordinate new hire box shipments and tracking.

• Manage volunteer forms and maintain tracking records.

• Initiate volunteer background check processes.

• Assist with onboarding logistics and related administrative support.

Documentation & Continuous Improvement

• Maintain process documentation for front desk and operational workflows.

• Identify recurring issues and communicate trends to leadership.

• Assist with special projects and additional operational needs as assigned.

About us

For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.

• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The hourly range for this role is up to $20.00. The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Education:

• High school diploma or GED required.

Experience:

• 1-3 years of administrative experience required.

• Experience providing customer service, coordinating office operations, managing administrative processes, or supporting daily business functions preferred.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311790. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.