Treasury and Business Operations Specialist II

Location

Job Description:

Location: Fargo Corporate Office

Location Type: On-Site/Hybrid

The Treasury and Business Operations Specialist II coordinates, communicates, and guides on all products, services, and updates related to Business Deposit Accounts, Business Online Banking, and Treasury Management Operations. Collaboration is required between this position and Treasury Management Sales, Retail Offices, Digital Banking, Business Banking, and Deposit and Card Servicing regarding operation, use and on-going education of Treasury Management and Business Deposit products, services, and systems. The primary focus of this role is independent execution, peer support, and meaningful contribution to process improvement and development.

ESSENTIAL FUNCTIONS:

• Drives innovation and excellence through the promotion, use and implementation of business products and services that best fit the principals of high standards at Gate City Bank.
• Performs assigned Treasury Management and Business Deposit service implementation setup, maintenance, and verification tasks, from routine to complex, accurately, within established SLAs, and in accordance with established policies, and procedures.
• Coordinates and provides guidance on the implementation, setup, verification, ongoing maintenance processes, and agreements for Treasury Management services in collaboration with Deposit and Card Servicing, Treasury Management Sales, Digital Banking, and Business Banking.
• Provides guidance and responds to support requests ranging from routine to complex from team members through multiple channels, following compliant processes as defined in current policies and procedures, and escalates complex issues.
• Acts as primary resource and independently researches, troubleshoots, resolves, and coaches on complex issues and operational requests, along with coordinating further escalation as needed.
• Exercises sound judgement while balancing customer service and risk to the bank.
• Assists with developing and maintaining Treasury Management and Business Deposit support material including policies, procedures, workflows, disclosures, forms, letters, etc.
• Applies and maintains working knowledge of business accounts, non-insured products, Treasury Management services and products, and Business Online Banking.
• Demonstrates accuracy, compliance adherence, strong customer service, and the ability to perform duties with limited or minimal supervision.
• Monitors and reviews daily reports related to set up and processing limits on ACH, RDC, wires and Business Online Banking in order to mitigate risk to prevent fraudulent activity.
• Assists with audits, new Treasury and Business Deposit products and services testing, including system regression testing associated with new releases or enhancements to ensure system integrity and alignment with business requirements.
• Completes daily processing requirements for ACH, RDC, wires, business deposit account documentation and maintenance review, and Business Online Banking setup and maintenance.
• Recommends and participates in process, system, product and services improvement and efficiency initiatives.
• Assist with developing, maintaining, and facilitating training documents, materials, and presentations.
• Utilizes support questions as an opportunity to coach and train team members on policies, procedures, and operational practices.
• Assist in projects aimed at implementing new and maintaining existing Treasury Management and Business Deposit products and services.

Other Duties:

• Deliver a consistently exceptional service experience for both team members and customers.

• Build and maintain effective working relationships with team members, leaders, customers, and external partners.
• Demonstrate reliability and accountability in attendance to support operational needs and service expectations.
• Comply with all Gate City Bank policies, procedures, and all applicable laws and regulations.
• Maintain a high level of attention to detail and accuracy in all responsibilities.
• Exercise sound judgment and make timely decisions in a fastpaced environment.

Education and Experience: Bachelor's degree in business, finance, or related field; 4 or more years previous related experience; or equivalent combination of education and experience.

Other Skills:

• Strong oral and written communication skills.
• Interpret and use data for decision making.

Why Gate City Bank?

At Gate City Bank, we're more than just a financial institution - we're a community-focused organization dedicated to leaving a positive impact. Gate City Bank empowers our team members to live out our mission. Here's why you'll love working with us:

• Make a Difference: We believe in giving back to our community through our Acts of Kindness including volunteerism and philanthropic giving. When you work with us, you're part of something bigger than banking - you're part of a movement to create positive change.
• Customer Obsession: Our customers are at the heart of everything we do. We're committed to consistently listening to their needs and exceeding their expectations with personalized experiences that delight and enhance their lives.
• Be a Leader: Integrity, honesty, and financial leadership are the cornerstones of our organization. As a member of our team, you'll have the opportunity to lead with integrity and contribute to our competitive products, services, and experiences.
• Embrace Innovation: We foster a culture of innovation where curiosity is encouraged, and creativity is celebrated. As a data-guru mindset cultivator, you'll have the chance to challenge the status quo, experiment with new ideas, and drive positive change that supports our bank's goals.
• Sense of Urgency: In today's fast-paced world, acting with a sense of urgency is crucial. At Gate City Bank, we proactively initiate positive change to remain a financial leader in our industry, and we're looking for individuals who share our commitment to making a difference.
• Commitment to Compliance: We hold ourselves to the highest standards of compliance and governance in everything we do. When you join our team, you'll be accountable for upholding these standards and contributing to a culture of excellence.

EOE/including Disability/Vets

Member FDIC