Licensing Associate

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for an Associate, Licensing within Title & Registration to join our Operations in the Vehicle & Driver Compliance team. In this role, you will serve as the primary owner for title and registration transactions within your assigned states, ensuring vehicles remain legally titled and registered while providing outstanding service to clients. You will manage title and registration transactions throughout the vehicle lifecycle while supporting operational excellence, regulatory compliance, and client satisfaction. This position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

What You'll Do

• Process vehicle title and registration transactions accurately while meeting established service-level expectations and processing deadlines.
• Maintain vehicle titles throughout the vehicle lifecycle, including registration renewals, duplicate registrations, registration corrections, buy lease-backs, duplicate titles, title corrections, lease assumptions, corporate name changes, ownership transfers, and specialty registration transactions.
• Manage monthly registration renewal calendars to ensure renewals are completed before expiration.
• Monitor Salesforce cases, work queues, emails, and workflow management tools daily to prioritize work based on urgency, client impact, and expiration dates.
• Accurately document transaction activity within Salesforce and other internal systems while participating in department projects and process improvement initiatives.
• Establish and maintain productive relationships with clients, dealerships, tag agents, state motor vehicle agencies, and other external partners, while proactively communicating transaction status and resolving processing barriers.
• Develop subject matter expertise for assigned states, research and resolve complex title and registration issues, and ensure compliance with applicable state regulations.
• Cross-train on additional state responsibilities and assist teammates by balancing workloads to support departmental performance goals and service commitments.

Basic Qualifications

• High School Diploma required.
• 2-4 years of professional office, fleet management, DMV, automotive, licensing, or customer service experience preferred.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to prioritize multiple competing deadlines.
• Demonstrated attention to detail, commitment to accuracy, initiative, accountability, and the ability to work independently while contributing to a team environment.

Preferred Qualifications

• Education: College/University degree preferred.
• Previous title and registration processing experience strongly preferred.
• Automotive, fleet management, dealership, DMV, or tag agency experience highly desired.
• Proficiency with Microsoft Office, including Excel (sorting, filtering, formulas, data entry), Word, and Outlook.
• Experience using Salesforce or similar case management systems preferred.
• Ability to analyze problems and develop effective solutions.

Location: Owings Mills

Compensation

The hiring base salary range for this position is $42,800 - $64,355 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rsum and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.

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