Director, Product Management

About Crisis24

Crisis24 helps organizations protect their people, operations, assets, and reputation in an increasingly complex risk environment. Through world-class intelligence, technology, and crisis response capabilities, we enable organizations to anticipate, manage, and respond to threats around the globe.

About the Role

As Director, Product Management - Intelligence & TRM/PRM/Sites, you will lead the strategy, growth, performance, and ongoing evolution of two key value streams within Crisis24 Horizon: Intelligence and Travel Risk Management (TRM), People Risk Management (PRM) & Sites.

Reporting to the VP, Product Management, you will have end-to-end Product Management responsibility for these value streams, defining their vision and strategy, establishing investment priorities, driving their roadmaps, and delivering measurable customer and business outcomes.

This is a senior Product leadership role that combines strategic ownership, commercial accountability, people leadership, and hands-on Product Management. You will lead a small team of Product Managers while remaining close to customers, the market, and delivery teams. You will be equally comfortable setting multi-year strategic direction, influencing senior stakeholders, coaching Product Managers, leading discovery, working directly with Engineering, and rolling up your sleeves when circumstances require it.

The Intelligence and TRM/PRM/Sites value streams form important parts of the broader Horizon proposition. Success therefore requires not only optimizing each area individually, but also understanding how they contribute to an integrated Horizon experience and identifying opportunities where capabilities, data, workflows, and customer needs intersect.

As a Director within the Product organization, you will also contribute to the broader leadership and evolution of Horizon and Product Management at Crisis24, including leading selected cross-platform priorities and helping strengthen Product practices, decision-making, and organizational capability.

What You'll Do

Define Value Stream Strategy & Direction

• Define and communicate compelling visions and strategies for the Intelligence and TRM/PRM/Sites value streams.

• Translate those strategies into clear roadmaps, investment priorities, and measurable outcomes.

• Balance the distinct customer, market, commercial, and product needs of the two value streams while identifying opportunities for alignment and shared value.

• Establish investment priorities based on company objectives, customer needs, product and commercial data, market opportunities, technical considerations, and strategic growth priorities.

• Develop a deep understanding of the customers, users, workflows, competitive landscape, and market dynamics relevant to each value stream.

• Identify opportunities for growth, innovation, operational efficiency, customer value, and competitive differentiation.

• Make thoughtful prioritization and investment trade-offs, balancing near-term customer and commercial needs with longer-term strategic and platform objectives.

• Develop business cases and strategic recommendations for significant investments, partnerships, and Product initiatives.

• Contribute to pricing, packaging, positioning, and go-to-market decisions in partnership with Commercial, Marketing, Finance, and other stakeholders.

Drive Business & Customer Outcomes

• Own Product Management performance for the Intelligence and TRM/PRM/Sites value streams, with accountability for delivering measurable customer and business outcomes.

• Establish and track meaningful measures of success, including customer adoption, engagement, retention, revenue contribution, customer satisfaction, and other relevant business and Product outcomes.

• Use customer insights, market intelligence, product analytics, operational data, and commercial performance to inform priorities and investment decisions.

• Partner with Commercial, Customer Success, Marketing, Operations, and Partnerships to maximize customer value and business performance.

• Maintain a strong understanding of customer needs through direct customer engagement, research, feedback, and close partnership with customer-facing teams.

• Identify opportunities to increase adoption, strengthen retention, improve customer experience, and support sustainable growth across direct and partner channels.

• Provide clear visibility to Product and business leadership on performance, opportunities, risks, priorities, and investment needs across both value streams.

Lead Product Discovery & Execution

• Maintain sufficient proximity to Product execution to ensure strategy translates effectively into customer and business outcomes.

• Lead and participate directly in product discovery, customer research, problem definition, solution exploration, prioritization, and validation where appropriate.

• Translate complex customer and business problems into clear Product opportunities, requirements, and outcomes.

• Ensure clear, prioritized roadmaps exist across both value streams and that teams understand the strategic rationale behind them.

• Partner closely with Engineering and Design throughout discovery and delivery, aligning customer value, business priorities, technical health, platform evolution, and delivery constraints.

• Help teams navigate ambiguity and make pragmatic decisions when information is incomplete or priorities compete.

• When critical situations arise, be willing to roll up your sleeves and work alongside the team to resolve problems, unblock delivery, support important customers, or accelerate strategic initiatives.

• Maintain accountability for outcomes after release, using data and customer feedback to evaluate impact and inform future decisions.

Lead & Develop Product Talent

• Lead, coach, and develop Product Managers across the Intelligence and TRM/PRM/Sites value streams.

• Establish clear accountability and decision rights, enabling Product Managers to own meaningful outcomes while providing appropriate coaching and support.

• Help team members strengthen their strategic thinking, customer orientation, commercial understanding, stakeholder leadership, and Product Management craft.

• Create an environment where Product Managers can grow their scope and autonomy over time.

• Foster a culture of accountability, curiosity, customer-centricity, collaboration, innovation, and continuous improvement.

• Contribute to talent development, Product Management practices, and organizational capability across the broader Product organization.

Build Strong Cross-Functional Partnerships

• Serve as the senior Product Management leader for the Intelligence and TRM/PRM/Sites value streams.

• Build strong working relationships with Engineering, Commercial, Customer Success, Operations, Finance, Marketing, Partnerships, Intelligence, and other relevant business functions.

• Influence strategic decisions and create alignment across stakeholders with different objectives and perspectives.

• Represent the value streams in executive discussions, customer engagements, strategic initiatives, planning processes, and other relevant forums.

• Work closely with Commercial and customer-facing teams to understand opportunities, manage trade-offs, support strategic customers, and ensure Product priorities remain grounded in customer and business needs.

• Communicate strategy, priorities, performance, risks, decisions, and trade-offs clearly to audiences ranging from Product and Engineering teams to senior executives.

Contribute to Horizon & Product Leadership

• Partner with the VP, Product Management and other Product leaders to help shape the overall strategy and evolution of the Horizon platform.

• Ensure Intelligence and TRM/PRM/Sites strategies contribute to a coherent overall Horizon proposition and customer experience.

• Identify and actively manage dependencies, opportunities, and trade-offs spanning multiple Horizon value streams.

• Contribute to platform-level prioritization and investment discussions.

• Lead selected cross-platform strategic initiatives where your expertise, customer knowledge, or business context makes you the appropriate owner.

• Help establish and improve common Product Management approaches, decision frameworks, operating practices, and governance across Horizon.

• Represent broader Horizon Product interests in selected customer, partner, commercial, or strategic discussions.

• Act as a senior member of the Product Management leadership team, contributing beyond your immediate value streams where doing so creates meaningful organizational or business value.

What You'll Bring

Required Experience

• 10+ years of Product Management experience within software, SaaS, or technology-enabled organizations.

• Significant Product leadership experience, including leading and developing Product Managers.

• Demonstrated success defining Product strategy and translating strategy into measurable customer and business outcomes.

• Experience owning significant products, solutions, value streams, or business areas with meaningful commercial responsibility.

• Strong commercial acumen, with the ability to connect Product decisions to revenue, retention, adoption, customer value, and business performance.

• Experience managing multiple products, solutions, or strategic workstreams with competing priorities and stakeholder needs.

• Strong Product discovery capabilities, including customer research, problem definition, prioritization, requirements definition, and outcome measurement.

• Experience partnering closely with Engineering teams throughout discovery and delivery.

• Demonstrated ability to make difficult prioritization and investment decisions across competing customer, commercial, strategic, and technical needs.

• Experience coaching Product Managers and creating meaningful ownership and accountability within Product teams.

• Proven ability to influence and collaborate effectively across Product, Engineering, Commercial, Customer Success, Operations, and other business functions.

• Excellent executive communication, stakeholder management, and leadership skills.

• A pragmatic, collaborative leadership style and willingness to move between strategic leadership and hands-on execution as circumstances require.

Preferred Experience

• Experience leading Product Management within a B2B SaaS environment.

• Experience managing platform-based products serving enterprise customers globally.

• Experience with product transformation, replatforming, modernization, product consolidation, or customer migration initiatives.

• Experience supporting direct and indirect routes to market, including strategic partnerships, embedded offerings, B2B2B, or B2B2C business models.

• Experience contributing to pricing, packaging, commercialization, or go-to-market strategy.

• Experience with intelligence-led products, data products, analytics, AI-enabled capabilities, or other products where information and insight form an important part of the customer value proposition.

• Experience working with products within risk management, security operations, intelligence, crisis management, duty of care, travel risk management, people risk management, mass notification, or related industries.

• Experience operating within a broader platform where multiple Product teams and value streams must operate with clear ownership while delivering a coherent overall customer experience.

What Success Looks Like

Within the first 12 months, a successful Director will have:

Strategic

• Established clear, evidence-based strategies and priorities for both Intelligence and TRM/PRM/Sites.

• Built strong alignment around roadmaps and investment priorities across Product, Engineering, Commercial, Customer Success, Operations, and other key stakeholders.

• Established a clear understanding of how the two value streams individually and collectively contribute to the broader Horizon strategy.

• Identified meaningful opportunities for growth, differentiation, modernization, and improved customer value.

Business & Customer

• Established meaningful visibility into the performance of both value streams and the metrics used to evaluate customer and business outcomes.

• Developed a strong understanding of customers, users, competitive dynamics, and commercial drivers across both areas.

• Delivered measurable progress against strategic customer and business objectives.

• Strengthened the connection between Product investment decisions and measurable business outcomes.

Organizational

• Established clear ownership and accountability across the Product team.

• Developed Product Managers to operate with greater autonomy and strategic ownership.

• Built effective Product operating rhythms across the value streams.

• Contributed meaningfully to Product Management capability and practices across the broader organization.

Cross-Functional & Platform

• Built strong partnerships with Engineering, Commercial, Customer Success, Operations, Intelligence, and other key stakeholders.

• Built effective relationships with Product leaders responsible for other Horizon value streams.

• Improved alignment and decision-making around dependencies and opportunities spanning Horizon.

• Made meaningful contributions to selected Horizon-wide priorities and strategic initiatives.

• Established a reputation as a trusted Product leader who can operate strategically, make sound commercial decisions, develop others, and step into the detail when circumstances require it.

Reporting Structure & Place of Work

This role reports directly to the VP, Product Management and will lead a small team of Product Managers supporting the Intelligence and TRM/PRM/Sites value streams.

The Director works closely with Product leaders responsible for other Horizon value streams and with senior leaders across Engineering, Commercial, Customer Success, Operations, Intelligence, Partnerships, Marketing, Finance, and other business functions.

This is a remote position based in the United States.

The candidate must have the right to work in the United States without restrictions and will be required to pass a pre-employment check.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.