Supervisor-Therapy Operations

The Supervisor - Therapy Operations will supervise the day-to-day operations of the Therapy Front Office, and/or PSR teams/OT Coordinators.

This is a full-time role, working Monday-Friday from 8:30am to 5:00pm out of our Vadnais Heights, Woodbury & Forest Lake locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Job Functions:

• Oversee, monitor, supervise and engage in the daily operations of the Therapy PSR department and OT Coordinator team (as applicable) ensuring excellent patient service and delivery of care.
• Partner with Therapy Operations Manager and Therapy Manager/Director to recruit, hire, coach, train, and develop employees. Work with HR to develop performance plans as needed.
• Anticipate the scheduling needs of the Therapy PSR department, perform the role of PSR when staffing needs require and send out a weekly schedule to all staff.
• Engage employees by conducting frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions.
• Actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed.
• Conduct yearly reviews and discuss compensation with staff.
• Complete all payroll processes as needed in UKG including time off requests, department transfers, compensation changes, etc.
• Resolve patient issues, complaints, and concerns in a quick, efficient manner to maintain a high level of patient satisfaction and quality service.
• Supervise daily shift process ensuring all staff members adhere to standard operating procedures and are attentive and friendly to all patients and team members
• Build strong relationships and coordinate with all other departments such as clinical supervisors and coordinators.
• Grow Talent and develop staff to reach goals by identifying career advancement opportunities and guiding them toward their passion.
• Attend regularly scheduled staff meeting for the clinic and therapy department and provide summary of these meetings to staff who are unable to attend
• Maintain manager and staff schedules by planning, scheduling, and blocking time in PM system
• Manage supplies by analyzing inventory, ordering required items and replenishing items upon arrival
• Manage, schedule, and coordinate maintenance services and supplies for the clinic
• Create positive team culture by engaging and promoting Be The Difference
• Perform functions of the Therapy PSR Lead role (as applicable)
• Occasionally participate in community functions relating to TCO outreach events throughout the year.
• Any and all other duties as assigned

Education and Experience:

• Bachelor's degree and applicable experience preferred
• Preferred minimum of 1 year supervisory experience. Healthcare setting preferred.
• Working knowledge of all applicable laws, regulations, and guidelines

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive benefits package - to learn more click here.
  
  
  
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.
  
  
  
  

Working Conditions:

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up to 20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Notes

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.