New

Customer Technical Support Specialist II

Steris Corporation
$65,000-85,000.
parental leave, paid time off, short term disability, 401(k)
United States, Illinois, Chicago
Jun 27, 2026
Position Summary The Customer Technical Support Specialist Tier 2 provides specialized technical support for STERIS Sterile Processing and Connectivity software products. This position provides part front-line user support for the software, as well as specialized support for issues requiring additional expertise and experience. Expert analytical and problem-solving skills and a broad understanding of STERIS software are required to independently troubleshoot problems related to software, including internal software issues and external factors such as printers, networking, and configurations of servers and databases. Such work requires examining and analyzing application and operating system log files and diagnostics, providing backup support to the Tier 1 Specialists for issues that are more complex, and collaborating with Customer IT staff to troubleshoot complex issues. The Tier 2 Specialist also provides advanced implementation support and remote installation and upgrading of STERIS software, and is expected to be fluent in managing a broad array of software and interface projects without assistance. Additional responsibilities include handling Customer requests such as coding scripts to perform complex data updates, loads and requests;, writing coding and delivering complex custom queries and reports;, assisting software development staff in testing new versions of the software;, and providing in-depth analysis of issues and error reports for development staff. What You'll do as a Customer Technical Support Specialist II Direct front-line Technical Support of Customers Provides mix of front-line and second-line telephone and/or desktop/server support via remote connection to customer servers Participates in 24/7 technical support coverage on rotational basis Designs complex custom reports/queries using proprietary software and MS SQL Server Performs complex bulk data updates, manipulations, and investigations as needed for Customers Analyzes log files and application and system diagonstics and metrics to identify advanced problems or issues. Collaborates with Customer IT staff to troubleshoot complex issues. Provides backup support to Tier 1 Specialists Documents activity, issues and resolutions for Customer support issues Implementation and upgrade support Provides advanced technical expertise for implementation and upgrade calls with Customers Assists and advises Customers with server and workstation set-up Loads data into Customer servers and assists Tier 1 Specialists on complex data issues Performs all setup, installation, and configuration tasks for STERIS software and interfaces independently. Co ordinates technical activities and tasks with Customer IT counterparts and assists Tier 1 Specialists with topics requiring advanced expertise or experience. Document activity and interactions with customer implementations and upgrades Testing and Documentation support Assist in testing new proprietary software Identifies areas of software, implementation, installation or maintenance requiring improved documentation Writes, reviews and publishes documentation to support software The Experience, Skills, and Abilities Needed BS in computer science or closely related field preferred 3-7 years of experience working in technical support of computers, network, applications, etc Experience in programming in MS Access, Java, Visual Basic, C# or similar language Experience in MS SQL Server Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required. The ability to diagnose hardware repairs on computers and equipment. Must possess good interpersonal and communication skills to effectively communicate with customers via phone and email Must exhibit strong problem-solving and analytical skills to understand complex problems and situations Must demonstrate attention to detail and responsibility in performing tasks Ability to communicate well in high-pressure situations Ability to independently research and investigate problems in highly complex and variable environments Ability to mentor and support less experienced team members Physical location that is able to access high-speed internet (cable modem) with capability to retain a permanent IP address What STERIS Offers At STERIS, we invest in our employees and their families for the long term! STERIS wouldn't be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements. Here is just a brief overview of what we offer: Competitive Pay Extensive Paid Time Off and (9) added Holidays. Excellent healthcare, dental, and vision benefits 401(k) with a company match Long/Short term disability coverage Parental Leave Additional add-on benefits/discounts for programs such as Pet Insurance Continued training and educations programs Excellent opportunities for advancement in a stable long-term career #LI-KS1 #LI-Remote Pay range for this opportunity is $65,000-85,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.