New

Float Customer Service Representative - LPG Workforce Pool

Lee Health
$21.01 - $24.69 / hr
vision insurance, paid holidays, tuition reimbursement, retirement plan
United States, Florida, Fort Myers
Jun 24, 2026
Location:Medical Plaza One -9800 S Healthpark Drive Fort Myers FL 33908 Department: LPG Workforce Pool Work Type: Full Time Shift: Shift 1/8:00:00 AM to 4:00:00 PM Minimum to Midpoint Pay Rate:$21.01 - $24.69 / hour Summary Ready to Be a Versatile Customer Service Expert Across Lee Physician Group? Join our Float Pool Customer Service Representative (CSR) team and take your career to the next level by supporting a variety of specialties and practices across Lee Physician Group. This role is perfect for someone who thrives in a fast-paced, ever-changing environment and enjoys making a meaningful impact on patient experiences across diverse care settings. What Youll Do Travel to multiple practice locations across the region Deliver exceptional, patient-centered service across a variety of specialties Support front-end operations including scheduling, registration, billing, and collections Adapt quickly to different teams, workflows, and practice environments Serve as a reliable resource and team player wherever support is needed Schedule Varied, flexible schedule based on department needs Primarily MondayFriday with weekend coverage as needed Education High School Diploma or GED required Associate degree preferred Experience External Candidates: 2 years of customer service experience required 3 years of medical office front desk experience preferred Epic EMR experience preferred Internal Candidates: 1 year of equivalent scheduling or registration experience CSR experience preferred Why Join Lee Health? (Benefits That Matter!) Medical, dental, and vision insurance Retirement plan with employer match Generous PTO and paid holidays Tuition reimbursement & career growth pathways Employee wellness programs Inclusive, supportive team culture Opportunities to grow into SME, lead, or supervisory roles Position Overview The Float Customer Service Representative is responsible for delivering an exceptional patient experience across multiple locations. This role utilizes a practice management system to support scheduling, registration, accurate billing, collections, and maintenance of medical records. This position requires flexibility to float across all Lee Physician Group and Hospital Outpatient Department locations throughout the region and may include weekend coverage. The Float CSR reports to the assigned Manager or Supervisor. Requirements Education: High School Diploma or GED required. Associates Degree preferred. Experience: External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred.Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred. License: Not required. Certifications: Not required. Other: Excellent customer service and computer skills required. Ability to solve problems anddemonstrate critical thinking skills. Works weekend and holidays. US:FL:Fort Myers