Engagement Specialist (IKC)

Posting Date

Engagement Specialist

At DaVita IKC, engagement is everything. As an Engagement Specialist, you'll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Position Details:

• Location: Salt Lake City, Utah (Candidates MUST reside in Utah, preferably in the Salt Lake City metropolitan area or surrounding communities.)

• Work Arrangement: This position will initially start as primarily remote. Over time, it will transition to a hybrid role requiring travel into the field approximately days 1-3 days/week within the assigned territory, with additional travel as needed to support business and patient needs. Field responsibilities include nephrology partner meetings, patient visits, and other care coordination activities.

• Schedule: Full-time, Monday through Friday. Flexibility is essential to accommodate patient availability. Typical start time is between 7:00-8:00 a.m. No evenings, weekends, or on-call responsibilities.

• Home Office Requirements: Candidates must have a dedicated, quiet, and private workspace with reliable high-speed internet service. A wired Ethernet connection may be required to ensure optimal performance of company systems and applications

Engagement Specialist Responsibilities

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments

• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in peson

• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate

• Maintain accurate documentation and communicate patient updates to the care team

• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement

• Organize outreach efforts by urgency and importance to maximize patient impact

Care Coordinator Responsibilities:

(May represent some role responsibilities)

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments

• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources

• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed

• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed

• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs

• Communicate directly with patients in a timely and professional manner

• Maintain accurate, complete, and confidential documentation

• Demonstrate exceptional two-way communication, both oral and written

• Act in alignment with DaVita's mission and values to deliver high-quality patient care

Qualifications:

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred

• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred

• Strong verbal and written communication skills, active listening, and motivational engagement techniques

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

• Highly organized, with excellent time management and follow-through

• Excellent interpersonal and communication skills with the ability to educate patients and families during stressful situations.

• Strong organizational and time-management skills with the ability to prioritize multiple urgent referrals.

• Commitment to service excellence and patient satisfaction

• Ability to work autonomously while collaborating effectively with the team

• Home workspace must provide a quiet, private environment with reliable high-speed internet

Preferred Qualifications:

• Prior healthcare or clinical medical office experience

• Previous IKC experience is preferred

• CNA or MA experience is a plus

• Experience coordinating care (referrals, care management, etc.)

• Experience working in a hospital, dialysis clinic, physician office, health system, or other healthcare setting.

• Familiarity of medical insurance, including commercial insurance, Medicare, Medicaid, and authorization/eligibility processes and payors.

• Experience in direct patient care or support

• Prior medical office environment experience

Why You'll Love Working Here:

* Directly impact patient care and engagement for complex chronic conditions

* Be part of a mission-driven, collaborative care team

* Flexible hybrid schedule with opportunities for professional growth

* Supportive environment that values innovation, communication, and patient-centered care

Join our team and help patients navigate their care journey

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-JD2

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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