Business Analyst II

The Clinical Informatics Specialist is a hands-on, front-line problem solver for technology and data needs within assigned CSB program areas. It serves as a subject-matter expert for the electronic health record (EHR) and related systems, providing direct support, training, and coaching to staff.

You will analyze business operations, recommend process improvements, and manage data to support key initiatives such as the State Performance Contract, surveys, and county programs. This position also plays a key role in quality assurance, acceptance testing, and agency-wide Information Technology (IT)/EHR projects.

The ideal candidate is comfortable working at the intersection of clinical operations, IT, and data, and can translate technical concepts into clear, practical guidance for non-technical staff. They are detail-oriented with strong analytical skills and a commitment to data quality, and they are a proactive problem solver who can work both independently and as part of a team.

Key Responsibilities:
Front-Line IT & EHR Support

• Serve as the first point of contact and subject-matter expert for assigned program areas on technology-related issues (e.g., printers, applications, security/access).
• Provide EHR and IT equipment training to staff; develop and maintain user guides, training materials, and workflows.
• Conduct ongoing quality management reviews of EHR data; coach staff on improving data entry, accuracy, and integrity.
• Monitor system performance and recommend enhancements to improve efficiency and quality.
• Participate in the evaluation, design, and configuration of technology and database improvements.
• Perform user acceptance testing for new or updated system functionality.

• Provide analytical and reporting support to agency managers and program leaders.
• Prepare, manage, collect, enter, monitor, and analyze data to support assigned areas, ensuring data quality and accuracy.
• Assist with the development, maintenance, and updating of program forms.
• Use EHR reporting tools and other report writers to produce monthly, annual, and ad hoc performance reports for managers, directors, and other stakeholders.
• Create and maintain spreadsheets and databases with appropriate security and confidentiality.
• Import data into systems and maintain data sets to support program operations and reporting.

• Stay current with relevant health IT, EHR, and data management technologies.
• Help identify, recommend, and support the integration of new technologies into agency workflows, with a focus on EHR optimization.
• Collaborate with program staff to understand and refine business processes related to automation, data use, and technology.
• As a member of the CSB Informatics Team, contribute to strategic planning efforts for assigned program areas.

• Adhere to professional standards in all work activities and interactions.
• Follow all applicable Federal, State, and Local statutes and regulations, as well as agency policies and procedures.
• Support agency practices related to safety and public health (e.g., social distancing, virtual meetings, face coverings as required).
• Protect the confidentiality and security of client and agency data at all times.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Analyzes business operations;
• Studies, researches, and conducts cost/benefit studies evaluating existing or proposed systems;
• Assists in the preparation of short- and long-range information technology plans;
• Prepares performance measure reports;
• Conducts discussions with agency representatives to review, evaluate, and analyze existing systems;
• Defines problems and information processing requirements;
• Recommends procedural and operating improvements;
• Identify needed automation support;
• Administers specialized departmental systems; performs day-to-day maintenance of systems;
• Identifies and tests system enhancements;
• Evaluates system performance and makes recommendations for increased efficiency;
• Identifies business needs and business process improvements;
• Represents the agency in new system implementation;
• Participates in the evaluation of design elements;
• Assists technical staff in developing and preparing system design documents;
• Develops, conducts, and coordinates acceptance testing;
• Advises technical staff in designing systems outputs and formats;
• Assists in determining causes of system problems and works with technical staff to determine appropriate corrective actions;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Coordinates and oversees maintenance and inventory of agency hardware and software;
• Works closely with agency IT technical staff;
• Develops and provides technical briefings for staff on new services and system components;
• Provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, and technical briefings;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of departmental operations, processes, and procedures;
• Knowledge of capabilities of information technology software, hardware, and network communication technology;
• Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments;
• Knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science, or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.

PREFERRED QUALIFICATIONS:

• 3+ years of experience with NextGen software.
• Experience in teaching end-users (in-person and virtually).
• Experience in an IT or technical environment specifically with requirements gathering, design, and implementation of IT solutions within a government entity (specifically within human services systems and/or public health).
• Experience with electronic health records.
• Experience providing customer service to end-users.
• Experience in requirements analysis, project management, application design, user training and documentation.
• Experience or familiarity with various technical tools - specifically, MS SharePoint environments, and MS Teams.
• RN licensure.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.