Cisco Unified Communications Administrator, Staff

AMERICAN SYSTEMS, a 100% employee-owned company, is seeking a Staff-level Cisco Unified Communications Administrator to support a large enterprise IT environment in Chantilly, VA.

If you enjoy solving complex voice and video challenges and supporting mission-driven customers, this is a strong opportunity to grow your career in a high-impact environment. As an AMERICAN SYSTEMS employee-owner, you will have the chance to do meaningful work alongside a strong technical team while sharing in the company's success.

Support and resolve user incidents and service requests involving Cisco unified communications, voice, and video systems
• Administer and maintain Cisco collaboration platforms, including:
  • Unified Communications Manager
  • Unity Connection
  • Emergency Responder
  • Meeting Server
  • Video Communication Server
  • TelePresence Management Suite
  • TelePresence Content Management
• Perform moves, adds, and changes in accordance with established service level agreements
• Troubleshoot operational issues involving VoIP, video teleconferencing, and related endpoint technologies
• Assist with installation and support of local and remote voice and communications equipment
• Create and maintain technical documentation, operating procedures, and support records
• Provide regular status updates and activity reporting to leadership
• Collaborate with geographically distributed teams supporting standardized Cisco solutions across multiple sites
• Deliver responsive, high-quality customer support in a mission-focused environment

• Bachelor's degree in IT, Cybersecurity, Computer Science, Information Systems, Engineering, or a related field with 2-4 years of related experience (or relevant years of experience in lieu of degree)
  • OR a master's degree with relevant experience
• Experience supporting Cisco unified communications technologies in an enterprise environment
• Hands-on experience with:
  • Cisco video teleconferencing codecs
  • Cisco VoIP endpoints
  • Cisco Unified Communications Manager version 11.5 or later
  • Cisco TelePresence Management Suite
• Active DoD 8140 IAT II certification (e.g., Security+)
• Ability to obtain the required computing environment certification (e.g. CCNA) within 6 months of hire, if not already held
• Strong troubleshooting and problem-solving skills
• Strong written and verbal communication skills
• Ability to work under general supervision and provide solutions to a variety of technical issues

Helpful to have:

• Experience supporting federal government or other large enterprise environments
• Experience in ticket-driven, SLA-based support environments
• Current Cisco or related technical certifications
• Experience supporting secure or mission-critical communications system