Specialty Senior Manager - Dermatology and Allergy

Park Nicollet is looking to hire a Specialty Senior Manager to join our Dermatology and Allergy team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

In partnership with department clinical leadership, provide overall strategic, financial, and operational direction and daily management of the department. Assure operational goals and objectives are obtained through planning, implementing, and directing of programs, procedures, systems, and staff. Plan, research, develop and implement new or modified process, practices, technology, and approaches - requires independent action and a high degree of initiative. Identifies specialized, unique, or complex problem areas and develops recommendations. Park Nicollet Senior Managers may manage a variety of outpatient or hospital outpatient department areas and have system-wide scope of responsibility. Responsibilities may span across a variety of locations and sites across the broader HealthPartners family of care.

Work Schedule:

Typically, M-F business hours

Required Qualifications:

• Education, Experience or Equivalent Combination:
• Bachelor's degree required, Master's degree preferred in healthcare administration or a similar field of study.
• Minimum of eight years related experience, within a healthcare environment preferred.
• Minimum three years of previous management or supervisory experience, management expeirence strongly preferred.

Knowledge, Skills, and Abilities:

• Proven leadership skills in organizing, planning, and directing an operation and its staff.
• Intermediate level computer skills required, including but not limited to email, spreadsheets, budget, word processing and calendars.
• Operates personal computer utilizing spreadsheet and word processing applications, telephone, fax machine, photocopier, and projector.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Master's degree in Business or Healthcare Administration
  • Experience within a healthcare environment
• Knowledge, Skills, and Abilities:
  • Demonstrates strong leadership, human relations, verbal and written communication and analytical skills.
  • Demonstrates good judgment and problem-solving skills, and the ability to lead in a complex environment.

Essential Duties:

1. Provides leadership and support for clinical operations to assure that all needed support is provided for clinicians, leaders, and all team members in the care delivery process.
2. Develops the team around the Head, Heart + Together competencies through role modeling, ongoing feedback, performance appraisals and effective talent development and performance management.
3. Develops and implements business plans, programs, and services after assessing demand, capacity, the market, and industry specific to the program. Makes necessary changes to improve the care quality, patient service, and operating efficiency by implementing revenue enhancements, expense reductions, and systems changes.
4. Leads the development of strategic, financial, and operating plans for each area of responsibility. Manages and measures operations to achieve or exceed plan performance. Communicates progress to the team and senior leaders on a regular basis.
5. Establishes and maintains working relationships with internal and external customers. Works in collaboration with other departments to ensure optimal operation at the site.
6. Creates a productive team environment in each area of responsibility that promotes initiative, innovation and continued learning, and a strong operating organization that reinforces the Head + Heart Together culture of Park Nicollet Health Services.
7. Directs applicable specialties program development, establishing protocols, best practices, and work standards. Focus on process design, process consistency and process improvement.
8. Aligns specialty sites to ensure patient experience and patient expectations are met. Utilizes patient satisfaction survey results to drive improvements.
9. Partners with onsite leaders across sites, building strategic relationships to advance strategies.
10. Other duties as assigned

Additional Expectations:

• Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
• Maintains regular and timely attendance.
• Protects confidentiality.
• Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!