New

IT Support Technician

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Kennesaw
Jun 12, 2026
Overview We are seeking a hands-on IT Support Specialist to provide end-user support across desktop, mobile, and enterprise environments. This role combines customer-facing support, technical troubleshooting, and cross-team coordination to ensure seamless IT operations. Key Responsibilities * Provide front-line support by handling incoming calls and walk-in requests, delivering timely assistance to end users * Troubleshoot hardware, software, and connectivity issues across desktops, laptops, and mobile devices within Windows and Microsoft environments * Diagnose and resolve issues related to operating systems, applications, and device performance * Document incidents, updates, and resolutions within ticketing systems, ensuring clear communication with end users * Communicate ticket status and provide ongoing updates to users throughout the resolution process * Collaborate with Domain Services, Server/Storage, and Network teams to resolve escalated or complex issues Technical Responsibilities * Support Windows and macOS environments (including Windows 7/8.1 and macOS systems) * Configure and troubleshoot mobile devices, including iPads, iPhones, Android devices, and Microsoft Surface tablets * Install, configure, and support local and networked printers, copiers, and scanners (HP preferred) * Set up and support virtual meetings using tools such as Adobe Connect * Image, deploy, and reimage laptops and desktops using tools such as SCCM and Symantec Ghost Qualifications * Experience providing end-user support in a corporate or enterprise environment * Strong troubleshooting skills across hardware, operating systems, and Microsoft technologies * Familiarity with mobile device configuration and support * Experience using ticketing systems for documentation and issue tracking * Excellent communication and customer service skills Preferred Skills * Experience working in a structured ITIL or service desk environment * Exposure to enterprise infrastructure teams (network, server, or domain services) * Ability to manage multiple priorities and work effectively in a fast-paced setting Job Type & Location This is a Contract position based out of Kennesaw, GA. Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Kennesaw,GA. Application DeadlineThis position is anticipated to close on Jun 20, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.