New

Desktop Support Analyst

TEKsystems
$32.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Jun 12, 2026
Overview We are seeking a skilled Desktop Support Engineer to provide advanced onsite and remote support for end-user computing environments. This role requires strong technical expertise, independent problem-solving, and the ability to support enterprise hardware, software, and infrastructure while contributing to continuous improvement initiatives. Key Responsibilities * Provide advanced onsite desktop support, including troubleshooting, system upgrades, hardware repairs, and device deployments * Support remote office and retail locations, including virtual environments and Point of Sale (POS) systems * Diagnose and resolve issues related to desktops, laptops, peripherals, and enterprise applications * Coordinate with end users to schedule support activities and ensure a high level of customer satisfaction * Document, track, and update incidents and service requests within ticketing systems Technical Responsibilities * Support and maintain video conferencing systems (e.g., Microsoft Teams Rooms) * Configure and troubleshoot mobile devices, including Android and iOS platforms * Support IP telephony and VoIP systems * Perform advanced imaging, deployment, and lifecycle management of end-user devices * Maintain hardware and software compatibility across the end-user computing environment Asset & Inventory Management * Manage end-user hardware inventory, ensuring proper stock levels and accurate tracking * Update lifecycle data within asset management systems (AMDB), including chain of custody documentation * Track shipments, receipts, and device movement to maintain accurate inventory records * Support hardware refresh initiatives and maintain an up-to-date hardware catalog * Coordinate disposal of outdated or damaged equipment in accordance with company policies Vendor & Operational Support * Manage relationships with hardware vendors, including quoting, ordering, and ensuring timely delivery * Monitor vendor performance and ensure compliance with service agreements * Partner with cross-functional teams (network, server, and domain services) to resolve complex issues * Provide feedback to improve IT processes and overall service delivery Strategic & Team Contributions * Collaborate with senior engineering teams to align end-user technology strategy with business goals * Participate in planning sessions to recommend improvements and technology innovations * Proactively identify potential issues and recommend solutions to enhance user experience * Mentor junior team members and contribute to team knowledge growth * Create and maintain technical documentation and knowledge base articles Qualifications * High School Diploma required; Associate's or Bachelor's degree in IT or related field preferred * 3+ years of experience in desktop support or end-user computing environments * Strong troubleshooting skills across hardware, operating systems, and enterprise tools * Experience supporting modern workplace technologies (collaboration tools, mobile devices, VoIP) * Industry certifications (CompTIA A+, Microsoft, MCP) are a plus Additional Requirements * Ability to work independently and manage multiple priorities * Strong communication and customer service skills * Willingness to participate in an on-call rotation, including evenings, weekends, and holidays Job Type & LocationThis is a Contract to Hire position based out of Dallas, TX. Pay and BenefitsThe pay range for this position is $32.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Dallas,TX. Application DeadlineThis position is anticipated to close on Jun 20, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.