Warehouse Supervisor (Second Shift)

Warehouse Supervisor (Second Shift)

Position Summary

The Warehouse Supervisor - 2nd Shift is responsible for leading and coordinating all warehouse operations during the evening shift at FuelCell Energy's Torrington facility. This role oversees a team of warehouse associates, ensuring the safe, efficient, and accurate receiving, staging, inventory management, and shipping of fuel cell components.

The supervisor ensures compliance with OSHA safety standards, company quality policies (including GMP/ISO), and 7S/5S housekeeping practices while driving continuous improvement in productivity and inventory accuracy. They serve as the primary point of contact for shift operations, collaborate with day-shift leadership and cross-functional teams, and maintain strong performance through coaching, training, and accountability.

Key Responsibilities

Operations Management

• Supervise daily 2nd shift warehouse activities; receiving, put-away, picking, staging, and shipping.
• Prepare shift schedules and assign tasks to meet production and delivery deadlines.
• Monitor inventory accuracy and resolve discrepancies using D365 ERP system
• Ensure proper handling, storage and documentation of components and mechanical equipment.

Team Leadership

• Lead, coach, and train warehouse associates; conduct performance reviews
• Foster a positive, collaborative team environment with strong attendance and accountability
• Resolve conflicts, address performance issues, and recommend hiring/promotions

Safety and Compliance

• Enforce OSHA safety standards, 7S/5S housekeeping, and PPE compliance
• Investigate incidents/accidents; prepare reports and implement corrective actions
• Maintain a safety-first culture; ensure all associates follow Good Manufacturing Practices (GMP)

Continuous Improvement

• Identify and implement process improvements to boost productivity, reduce waste, and enhance quality
• Collaborate with Logistics, Production, and Quality teams to optimize material flow
• Support Lean, Six Sigma, or ISO initiatives as applicable

Administrative Duties

• Track attendance, tardiness, overtime, and payroll records
• Communicate shift status, issues, and achievements to day-shift leadership and Senior Manager
• Ensure accurate completion of shipping/receiving paperwork and system transactions

Core Competencies

Core competencies for this role include teamwork, continuous improvement, quality, accountability, and delivering results. Success in this position requires the ability to direct work, build collaboration, communicate effectively, optimize work processes, demonstrate attention to detail, manage change, maintain customer focus, act with integrity and trust, align plans and priorities, manage and measure work effectively, apply sound business and organizational judgment, influence and present effectively, assume responsibility, and manage time efficiently.

Scope

• Coordinates and supervises the daily activities of business or technical support or production team
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Decisions are guided by policies, procedures and business plan; receive guidance and oversight from manager
• Typically, does not spend more than 20% of time performing the work supervised

Education and Experience

Required

• 2+ years of warehouse operations experience (manufacturing or energy sector preferred)
• 1-2 years of supervisory or team-lead experience
• Proficiency with Microsoft Office (Word, Excel, Outlook) and computerized barcode scanners
• Ability to work flexible schedules, including planned/unplanned overtime and weekends
• Physical capability to lift 50+ lbs, stand/walk for extended periods, bend, climb, push/pull

Preferred

• Bachelor's degree in Logistics, Supply Chain, Business, or related field / Relevant work experience
• Experience in ISO 9001, AS9100, or clean-energy/manufacturing environments
• Knowledge of Lean/Six Sigma, WMS/ERP systems (e.g., SAP, Oracle)
• Forklift certification or experience with powered industrial trucks

All Employees Shall

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
• Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards
• Attend scheduled EH&S training program
• Actively support the organization's efforts to meet or exceed EH&S goals and plans
• Recommend improved EH&S practices

The incumbent is responsible for complying with the policies outlined in Whelen's Employee Handbook.

This job description is intended to serve as a general guide for the position. It is designed to be flexible and may evolve over time based on business needs and operational demands. The Company may update this job description periodically at its discretion. Nothing in this job description alters or is intended to alter the at-will employment relationship with the Company. Employment at will means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.