Member Account Protection Manager (Anaheim, CA)

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POSITION SUMMARY

The Member Account Protection Manager (Manager) manages and administers the Credit Union's fraud prevention and investigation program, as well as the insider fraud program, for Wescom Financial. The Manager is responsible for controlling fraud losses across the organization and maintaining losses within budget parameters. The Manager is also responsible for the identification of suspicious, fraudulent, and illegal activity and preparation of written analysis and Suspicious Activity Reports (SARs) in compliance with governing regulations. Responsibilities also include managing the Member Account Protection staff, including all Fraud Analysts and Fraud Investigators. The Manager will also direct all fraud claim intake, response, and management programs in compliance with regulatory and governing requirements to include Regulation E, Regulation Z, and NACHA. The Manager makes organizational decisions concerning special projects, which may include identifying vendors in support of credit union goals, working collaboratively with other stakeholders in the organization to ensure a positive outcome. Additionally, the manager collaborates with other leaders to design and adjust workflows in response to fraud trends. The Manager is the point of escalation for all suspected insider fraud situations, working with Human Resources to ensure proper investigation and subsequent personnel disciplinary actions as warranted. This may include fact-seeking interviews of team members or 3rd parties, making recommendations regarding disciplinary action, and referring cases to law enforcement and our insurance bond provider. The Manager also aligns the department's strategic initiatives with Wescom's corporate strategy and executes through effective leadership of individuals and teams. Cultivates a strong culture of fraud awareness throughout the organization through working with business units to evaluate risk, maintain appropriate procedures, and internal controls.

ESSENTIAL POSITION FUNCTIONS

The Manager must have profound expertise in all areas of fraud detection and mitigation strategies, including but not limited to check fraud, kiting, Zelle, ACH, online/mobile banking, and card fraud programs. The Manager is responsible for configuring and operating the enterprise fraud detection and prevention systems that include: Actimize, Velera, FDR, Spend Trend, Advance Defense, and other fraud modules, tuning them for optimal results while maintaining the systems in compliance with the credit union's policies and procedures and governing legal framework. The Manager consults with stakeholders to independently makes decisions that balance risk and uncertainty across multiple programs and functions while maintaining the highest level of member service. Facilitates alignment across senior leadership and influences cross-functional teams to support new ideas and decisions. This position delivers highly professional communications and outreach to foster awareness regarding fraud trends and financial crime, and allocates department resources to encourage fraud awareness and visibility within the organization. This includes development and delivery of fraud training, preparing staff to develop and deliver fraud awareness presentation, and providing guidance in fraud prevention techniques and best practices to credit union staff. The Manager also cultivates a network of contacts, such as fraud and risk management professionals in the financial services industry while providing leadership to subordinates to encourage their participation in fraud industry meetings and collaborative opportunities. The Manager focuses on long-term strategic initiatives with significant organizational impact, leading risk and control efforts involving executive leadership. This includes participating in the risk assessment of new products, services, systems, or other material operational and product changes, providing relevant and reliable guidance to drive positive, risk-based decisions. The Manager also follows emerging threats and risk factors to ensure appropriate controls (including implementation of new technology) are in place to manage the acceptable level of risk. Prepare fraud reports for management and the credit union's Board of Directors and/or Audit and Enterprise Risk Management Committees and participate in these meetings. Manage fraud within the credit union's risk appetite. Possess an expert level of problem analysis and decision making to minimize losses and protect members. Emphasize member protection from fraud victimization as a top department priority, while maintaining the highest level of member service and supporting organizational growth strategies. Clearly document and support judgments, decisions and rationale, which will necessitate strong writing skills and the ability to maintain files and records in accordance with industry best practices.
Independently responsible for exercising expert skills in supervising staff, coaching, and mentoring staff development. Other duties, and special projects, may be assigned at the discretion of the VP, Enterprise Risk.

COMMITTEE PARTICIPATION

Member of Management Team: Joins with all members of management to review and address member service delivery and related functions, operational policies, employee issues, quality control problems, planning items, and other Wescom activities. The position is eligible for the Credit Union's Management Team Incentive Program and Team Award.

EDUCATION, EXPERIENCE, SKILLS AND ABILITIES

Bachelor's Degree required. At least ten years of experience in investigating all aspects of financial fraud with a high degree of complexity. At least seven years of supervisory experience required. Strong knowledge of applicable regulations, especially related to Identity Theft Red Flags and the Bank Secrecy Act. Demonstrated ability to think conceptually, perform analysis to reach meaningful conclusions, works independently, effectively deal with ambiguity, and completes assignments efficiently. Experience in written and verbal communications with all levels of management and staff. Certified Fraud Examiner (CFE) or other relevant professional designations required. Knowledge of credit union policies and practices, including all aspects of branch operations and products, excellent knowledge of transaction processing and fraud detection applications is required. Excellent investigative and interviewing techniques are required, as well as strong organizational skills, ability to prioritize multiple assignments, superior research and follow-up skills, ability to work independently and supervise staff with minimal direction. Must have the ability to maintain utmost confidentially of members and employees under investigation. COMPUTER SKILLS: Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook),Symitar and related support systems such as Actimize, FinCEN BSA e-File and general office equipment.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

This position may qualify as Remote or Hybrid with a home base at one of Wescom's offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee. The work environment characteristics described here are representative of those an employee encounters while performing functions of this job. The noise level in the work environment is moderately quiet. It is a non-smoking environment. The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management